Complementary Therapist South Lakes

Job summary
This role matters: This is an exciting opportunity for a registered Complementary Therapist with an Oncology Massage qualification to support people living with life-limiting illness across the South Lakes, improving their physical, psychological and emotional wellbeing through this specialist service.

We are looking for a compassionate, organised and professional Complementary Therapist to join our team of knowledgeable and experienced palliative care clinical staff. In this unique role, you will use your specialist skills to provide holistic, person-centred complementary therapy, helping people to manage symptoms, enhance wellbeing and live as fully as possible. Could it be you?

Our Day Therapies service works closely with the South Lakes Clinical Nurse Specialist team and St John's Hospice at Home colleagues, ensuring people receive timely and appropriate complementary therapies tailored to their needs. We are proud that our specialist palliative services extend beyond symptom management, embracing a holistic approach that nurtures physical, emotional and psychological wellbeing.

This is your opportunity to use your expertise, compassion and commitment to help people improve their wellbeing, regain confidence and focus on what matters most to them. If you want a role with real purpose, where every day brings the chance to make a meaningful difference, we'd love to welcome you to our team.

Main duties of the job
Working across community outpatient settings and within people's own homes across the South Lakes area, you will become part of a dedicated multidisciplinary team that places patients and those important to them at the heart of everything we do.

The 22.5 hours will be worked across 3 days a week.

You may be working alone for all initial referrals and
may be the first face to face contact a patient and family has from St Johns Hospice. The role will involve
using community risk assessments and their own professional assessments to ensure safe, appropriate
complementary therapy for palliative and end of life patients.

You will support policy, procedure and protocol to ensure the safe delivery of complementary
therapies, having had appropriate training.

You will be a member of their recognised professional complementary therapy association,
and support volunteer therapists within the Hospice. You will also hold an Oncology Massage qualification.

You will support the future recruitment and work
of CT Volunteers in the South Lakes area as the South Lakes service grows.

It is essential that you have a full UK driving licence and access to your own vehicle (with business insurance) during working hours. You will be entitled to claim out of pocket expenses (mileage and parking) in accordance with our policy.

About us
St Johns exists to promote and provide skilled and compassionate palliative care of the highest quality. The Hospice provides care in a variety of settings, directly serving our local communities from Grasmere to Garstang and from Sedbergh to Morecambe. The Hospice is rated good by CQC.

Hospice care at St Johns is provided free of charge. The NHS contributes 25% of the Hospices annual running costs, the remaining being obtained via the generosity of the public.

What we do

St Johns Hospice provides Specialist Palliative Care services and support to those affected by life-shortening illnesses. These currently include:-

In-patient care, currently 13 beds
Provision of community specialist palliative care through a combined team of Clinical Nurse Specialists, our Hospice at Home Team and our night sitting and day respite services
Specialist clinics with a Consultant in palliative medicine
Lymphoedema clinics and service
Education for community GPs, nurses, undergraduates (nursing, medical and allied health professionals)
Bereavement and family support
Complementary Therapy

To provide these services, the Hospice employs around 220 staff and is well supported by our dedicated volunteers.

The Hospice does not currently provide respite care or long-term care for patients. We aim to assess and manage patients symptoms in order for them to return home wherever possible, supported by our Community Services and Family Support teams.

Details
Date posted
17 September 2026
Pay scheme
Other
Salary
£15,736.50 to £16,227.90 a year
dependent on pension scheme, NHS pension subject to eligibiltiy
Contract
Permanent
Working pattern
Part-time,
Flexible working,
Home or remote working
Reference number
B0502-26-0011
Job locations
Slyne Road
Lancaster
LA2 6ST
United Kingdom
St Johns Hospice
Oldfield Court
Windermere
LA23 2HJ
United Kingdom

Job description
Job responsibilities
MAIN DUTIES
Responsible for:
Providing complementary therapies to patients known to the Hospice, and their carers where
appropriate.
Clinical
Develop existing services to include a range of complementary therapies, which can be delivered to
patients in their own homes.
Carry out therapy treatments and provide after care advice and guidance in accordance with local
policies, procedures and National Guidance (e. g. NICE and ensuring confidentiality is always
maintained).
Prioritise and coordinate complementary therapy referrals, assessing each patient and offering the
appropriate therapy intervention.
Liaise and work with Hospice at Home and South Lakes Clinical Nurse Specialist (Palliative Care)
team.
Plan and participate in group activities in the South Lakes Day Services, offering small CT treatments
on a regular basis.
Always give the best standards of care, taking into consideration the holistic needs of the patient and
family.
Ensure all patient information entered on EMIS is clear, concise, legible and accurate and meets the
requirements of the Data Protection Act 1998. Ensure the data is inputted correctly to produce
relevant reports for the Hospice and commissioners.
To oversee the records of any of the volunteer complementary therapists' activities and monitor the
treatments given to patients in the community, raising any concerns to the Head of Day Therapies if
needed.
Inform the Medical, Clinical team and relevant professional bodies of any adverse reactions to
essential oils or products used in treatments immediately.
Give, on average, three treatments per patient / family member and ensure appropriate and timely
discharge of clients from allocated complementary therapy caseload.
Represent complementary therapies service within relevant multi-disciplinary meetings as
appropriate if requested to do so.
Report any identified risks as required such as safeguarding issues noted when visiting patients in
their own homes.
Be professionally accountable for own practice and adhere to Code of Conduct as laid down by FHT
(Federation of Holistic Therapies) or similar UK governing body.
Deliver a choice of therapies based on own training and competency, to individually assessed needs,
considering issues such as patient allergies, medical contraindications and skin integrity.
Ensure all patient appointments are used to maximum capacity ensuring access and availability of
these essential services
Ensure adherence to infection control policies and procedures when giving therapies, adhering to
correct hand washing, PPE at all times.
Always work within scope of knowledge and experience, requesting help and advice if needed
Avoid any behaviour which discriminates against your fellow employees or potential employees on
grounds of their sex, sexual orientation, gender reassignment, marriage or civil partnership, religion
or belief, race, disability, age, pregnancy or maternity.
Behave in a manner that ensures the security of hospice property and resources.
Minimise waste when using products.
Monitor and maintain complementary therapy stock, ensuring cost efficiency when ordering.
Professional Development, Education & Audit
To maintain a personal commitment to the expansion and development of professional skills and
knowledge in line with relevant professional body & Hospice requirements and those developments
related to annual individual performance review, taking ownership for own development needs.
Keep up to date with skills and knowledge through means such as reading journals, research articles
and linking with other practising complementary therapists in other North West hospices.
Keep an up-to-date portfolio to meet relevant professional bodies requirements.
Participate in annual appraisal when job description and objectives will be reviewed
Maintain personal and professional development including e-learning, mandatory training and own
professional learning. (Certificates were appropriate to HR- in person spec)
Governance
Work autonomously but in compliance with the FHTor other relevant professional body's code of
ethics and professional conduct, national frameworks and local hospice policies and procedures.
Ensure risk policy is adhered to at all times and manage risks within own area of work.
Ensure all incidents are reported to the Clinical Governance & Improvement Department using the
online form.
Maintain confidentiality at all times, which includes, patients, relatives, staff and volunteers.
Deal promptly and sensitively with complaints, referring to Head of Day Therapy for any verbal
complaints, and to Director of Nursing & Quality for any written complaints
Work within the specific role boundaries of the Hospices complementary therapy protocols and
Hospice Clinical Governance framework.
Report any incidents to the Head of Day Therapies.
Work in accordance with the Lone Worker policy when working in the community.
Reports any concerns in relation to safeguarding issues relating to any clients or staff to the
appropriate member of staff.
Monitor the quality of aromatherapy oils by dating when opened, correct disposal of out-of-date
products etc. Complete monthly consumable audits to ensure stability of oils used.
Ensure essential oils are stored safely and correctly.
Ensure data sheets up to date.
Abide by all relevant hospice policies and procedures.
People and departmental management
Be able to recognise and respond to stress and well-being in self and make use of support available
for staff, both inhouse and employee assistance programme.
Provide reports on area of work and make recommendations for any changes in service delivery.
Proactively contribute to the future development of the complementary therapy service in line with
patients changing needs.
Attend regular clinical supervision sessions.
OTHER
Be an ambassador for St Johns Hospice as a charity, engaging in public speaking and fundraising
initiatives as required and encouraging members of the team to do the same.
Undertake other duties appropriate to the grade as agreed with the Head of Day Therapy or Director
of Nursing & Quality.
Be willing to embrace development or training opportunities as they arise.
STANDARD/ENHANCED DISCLOSURE REQUIREMENT
Enhanced DBS disclosure + Barring Check required for this post.
DUTIES AND RESPONSIBILITIES TO ST. JOHNS HOSPICE
Please refer to the uploaded Job description for full details of the points below
1. Confidentiality
2. Health and Safety
3. External Interests
4. Statutory Training
5. Flexibility
6. Safeguarding
7. Disclosure and Barring
8. Equality and Inclusion
9. Volunteers

Job responsibilities
MAIN DUTIES

Responsible for:

Providing complementary therapies to patients known to the Hospice, and their carers where
appropriate.

Clinical

Develop existing services to include a range of complementary therapies, which can be delivered to
patients in their own homes.
Carry out therapy treatments and provide after care advice and guidance in accordance with local
policies, procedures and National Guidance (e. g. NICE and ensuring confidentiality is always
maintained).
Prioritise and coordinate complementary therapy referrals, assessing each patient and offering the
appropriate therapy intervention.
Liaise and work with Hospice at Home and South Lakes Clinical Nurse Specialist (Palliative Care)
team.
Plan and participate in group activities in the South Lakes Day Services, offering small CT treatments
on a regular basis.
Always give the best standards of care, taking into consideration the holistic needs of the patient and
family.
Ensure all patient information entered on EMIS is clear, concise, legible and accurate and meets the
requirements of the Data Protection Act 1998. Ensure the data is inputted correctly to produce
relevant reports for the Hospice and commissioners.
To oversee the records of any of the volunteer complementary therapists' activities and monitor the
treatments given to patients in the community, raising any concerns to the Head of Day Therapies if
needed.
Inform the Medical, Clinical team and relevant professional bodies of any adverse reactions to
essential oils or products used in treatments immediately.
Give, on average, three treatments per patient / family member and ensure appropriate and timely
discharge of clients from allocated complementary therapy caseload.
Represent complementary therapies service within relevant multi-disciplinary meetings as
appropriate if requested to do so.
Report any identified risks as required such as safeguarding issues noted when visiting patients in
their own homes.
Be professionally accountable for own practice and adhere to Code of Conduct as laid down by FHT
(Federation of Holistic Therapies) or similar UK governing body.
Deliver a choice of therapies based on own training and competency, to individually assessed needs,
considering issues such as patient allergies, medical contraindications and skin integrity.
Ensure all patient appointments are used to maximum capacity ensuring access and availability of
these essential services
Ensure adherence to infection control policies and procedures when giving therapies, adhering to
correct hand washing, PPE at all times.
Always work within scope of knowledge and experience, requesting help and advice if needed
Avoid any behaviour which discriminates against your fellow employees or potential employees on
grounds of their sex, sexual orientation, gender reassignment, marriage or civil partnership, religion
or belief, race, disability, age, pregnancy or maternity.
Behave in a manner that ensures the security of hospice property and resources.
Minimise waste when using products.
Monitor and maintain complementary therapy stock, ensuring cost efficiency when ordering.

Professional Development, Education & Audit

To maintain a personal commitment to the expansion and development of professional skills and
knowledge in line with relevant professional body & Hospice requirements and those developments
related to annual individual performance review, taking ownership for own development needs.
Keep up to date with skills and knowledge through means such as reading journals, research articles
and linking with other practising complementary therapists in other North West hospices.
Keep an up-to-date portfolio to meet relevant professional bodies requirements.
Participate in annual appraisal when job description and objectives will be reviewed
Maintain personal and professional development including e-learning, mandatory training and own
professional learning. (Certificates were appropriate to HR- in person spec)

Governance

Work autonomously but in compliance with the FHTor other relevant professional body's code of
ethics and professional conduct, national frameworks and local hospice policies and procedures.
Ensure risk policy is adhered to at all times and manage risks within own area of work.
Ensure all incidents are reported to the Clinical Governance & Improvement Department using the
online form.
Maintain confidentiality at all times, which includes, patients, relatives, staff and volunteers.
Deal promptly and sensitively with complaints, referring to Head of Day Therapy for any verbal
complaints, and to Director of Nursing & Quality for any written complaints
Work within the specific role boundaries of the Hospices complementary therapy protocols and
Hospice Clinical Governance framework.
Report any incidents to the Head of Day Therapies.
Work in accordance with the Lone Worker policy when working in the community.
Reports any concerns in relation to safeguarding issues relating to any clients or staff to the
appropriate member of staff.
Monitor the quality of aromatherapy oils by dating when opened, correct disposal of out-of-date
products etc. Complete monthly consumable audits to ensure stability of oils used.
Ensure essential oils are stored safely and correctly.
Ensure data sheets up to date.
Abide by all relevant hospice policies and procedures.

People and departmental management

Be able to recognise and respond to stress and well-being in self and make use of support available
for staff, both inhouse and employee assistance programme.
Provide reports on area of work and make recommendations for any changes in service delivery.
Proactively contribute to the future development of the complementary therapy service in line with
patients changing needs.
Attend regular clinical supervision sessions.

OTHER

Be an ambassador for St Johns Hospice as a charity, engaging in public speaking and fundraising
initiatives as required and encouraging members of the team to do the same.
Undertake other duties appropriate to the grade as agreed with the Head of Day Therapy or Director
of Nursing & Quality.
Be willing to embrace development or training opportunities as they arise.

STANDARD/ENHANCED DISCLOSURE REQUIREMENT

Enhanced DBS disclosure + Barring Check required for this post.

DUTIES AND RESPONSIBILITIES TO ST. JOHNS HOSPICE

Please refer to the uploaded Job description for full details of the points below

1. Confidentiality

2. Health and Safety

3. External Interests