Operations Lead - NENC Primary Care Collaborative

You will lead a small portfolio of projects
from idea through to delivery, help manage contracts and agreements, build
strong relationships with stakeholders across primary care and partner
organisations, and provide high-quality support to Board meetings. No two weeks
are likely to look exactly the same.

Job Title:
Operations
Lead - NENC Primary Care Collaborative
Hosted by:
Hartlepool
& Stockton Health GP Federation
Reports to:
Co-Chair, NENC
Primary Care Collaborative Board
Location:
Stockton-on-Tees
office base. Some travel across the North East and North Cumbria will be
required. Some home working is possible.
Hours:
Part time
between 21 and 25 hours per week. Flexible working considered.
In this new role you will focus on the following
areas:
Leading and coordinating a small
portfolio of projects, keeping delivery on track and making sure agreed actions
happen.
Managing and monitoring contracts,
service agreements and related documentation, including key milestones,
reporting and follow-up.
Building trusted relationships
with people across general practice, community pharmacy, dentistry, optometry
and the wider primary care family, as well as NHS, local authority, VCSE and
other partners.
Supporting the NENC Primary Care
Collaborative Board, including planning meetings, preparing clear papers and
agendas, taking accurate minutes and maintaining action logs.
Helping turn Board discussions and
priorities into practical plans, communications and delivery.
Producing concise reports,
briefings, presentations, spreadsheets and updates for a range of audiences.
Keeping good records, tracking
deadlines, risks, decisions and progress, and making sure people have the
information they need.
Spotting opportunities to improve
how the Collaborative works and bringing ideas, energy and practical solutions
to a developing role.
We are looking for someone who is comfortable working
with lots of different people and can quickly build credibility and positive
working relationships. You will be able to communicate clearly, keep on top
of detail and priorities, and work independently while knowing when to involve
others. You will be confident using Microsoft Office and digital tools, and
able to move comfortably between organising a Board meeting, progressing a
project, reviewing a contract and speaking with stakeholders.
Because this is a new role, we do not expect
everything to be fully formed from day one. We want someone who is curious,
flexible and willing to learn, share and adapt as the Collaborative develops.
You will need to be happy working in an environment where priorities can evolve
and where a sensible, practical approach matters.
You do not need to know
everything about the NHS or primary care when you arrive, but an understanding
of health and care would be useful. More important is your ability to organise,
communicate, build relationships and get things done. We will provide a
supportive working environment and the opportunity to learn and grow with the
role.
This description is intended as a guide rather than
an exhaustive list of requirements. The role will develop as the NENC Primary
Care Collaborative develops too.
Come and talk to us!

Job Title:

Operations
Lead - NENC Primary Care Collaborative

Hosted by:

Hartlepool
& Stockton Health GP Federation

Reports to:

Co-Chair, NENC
Primary Care Collaborative Board

Location:

Stockton-on-Tees
office base. Some travel across the North East and North Cumbria will be
required. Some home working is possible.

Hours:

Part time
between 21 and 25 hours per week. Flexible working considered.

In this new role you will focus on the following
areas:

Leading and coordinating a small
portfolio of projects, keeping delivery on track and making sure agreed actions
happen.

Managing and monitoring contracts,
service agreements and related documentation, including key milestones,
reporting and follow-up.

Building trusted relationships
with people across general practice, community pharmacy, dentistry, optometry
and the wider primary care family, as well as NHS, local authority, VCSE and
other partners.

Supporting the NENC Primary Care
Collaborative Board, including planning meetings, preparing clear papers and
agendas, taking accurate minutes and maintaining action logs.

Helping turn Board discussions and
priorities into practical plans, communications and delivery.

Producing concise reports,
briefings, presentations, spreadsheets and updates for a range of audiences.

Keeping good records, tracking
deadlines, risks, decisions and progress, and making sure people have the
information they need.

Essential criteria
- Excellent organisation skills and the ability to manage several priorities at the same time
- Strong attention to detail and a commitment to producing accurate, high-quality work
- Experience of coordinating or managing projects, workstreams or programmes of work
- Ability to work autonomously, use initiative and follow work through to completion
- Excellent verbal and written communication skills
- Ability to build strong relationships and work confidently with a wide range of people and organisations.
- Good people skills, with a collaborative and positive approach.
- Strong IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and Teams, or equivalent digital tools.
- Ability to prepare clear reports, meeting papers, presentations, minutes and action logs.
- Flexible and adaptable approach, with willingness to learn, share ideas and respond to changing priorities.
- Practical problem-solving skills and the confidence to suggest improvements and new ways of working.
- Able to travel to meetings across North East and North Cumbria when required.

Desirable criteria
- Understanding of the NHS, primary care or the wider health and care system.
- Experience of contract management, service agreements or commissioned services.
- Experience of supporting Boards, committees or senior-level meetings.
- Experience of stakeholder engagement across organisational boundaries.
- Experience of working in a developing, innovative or partnership-based environment.

- At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.
- Flexible working,