Job summary
If you have an interest in supporting with provision of high
quality healthcare, experience in governance and compliance, and would enjoy
being part of a lively and dynamic organisation, this could be the role for
you.
The
PCN Governance & Compliance Officer will join a dynamic and well established team at
DHC to work collaboratively with all the DHC Federation GP Practices and PCNs.
They will support them in achieving high standards of governance and compliance
and will provide support and advice on CQC inspections.
They will help define current governance
processes within DHC and be an integral part of both the PCN team and the wider
governance team, contributing to the function and progress of both teams.
Please note that we are unable to offer visa
sponsorship. Applicants must have the appropriate right to work in the UK for the duration of the
employment.
Shortlisted candidates will be expected to attend an in-person interview at Holmhurst Medical Centre, Redhill. If you require a reasonable adjustment under the Equality Act, please let us know when invited.
Appointment to this role is subject to a satisfactory Standard DBS
check. Any information disclosed will be considered fairly and only where
relevant to the requirements of the role.
We screen and shortlist suitable candidates as applications are
received. We reserve the right to close this vacancy early and without
notice if we fill the position; we encourage early applications to avoid
disappointment.
Main duties of the job
Main duties
include:
Support and advice
to our practices and to DHC, on governance and compliance, and supporting with
CQC preparation.
Production of
policies, SOPs and other documentation around governance
Review of
compliance in our practices and in DHC
Supporting with
delivery, implementation and maintenance of clinical governance software for
maximally efficient working
Support
with investigations, complaints handling, DSP toolkit returns, and ensuring
GDPR requirements are met.
This role will be based
at Holmhurst Medical Centre, Redhill and will require travel to other DHC locations. Candidates
should consider how they will travel reliably between sites during the working
day, including whether they will need access to a car or other suitable
transport.
Appointment to this role is subject to a satisfactory Standard DBS
check. Any information disclosed will be considered fairly and only where
relevant to the requirements of the role.
About us
Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.
A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.
The benefits we offer include:
Competitive salaries
Membership of the NHS pension scheme
27 days' annual leave plus bank holidays, increasing with length of service
Access to an Employee Assistance Programme
Opportunities for training, development and career progression
Some of our sites have free on-site parking (subject to availability)
We aim to be an employer of choice and conduct annual staff satisfaction surveys
In a recent staff survey, 95% of staff said they feel enthusiastic about their job at DHC and 94% ranked care of patients as the organisation's top priority, compared with 79% nationally.
DHC actively encourage and promotes diversity, ensures all voices are heard and included and is committed to equal opportunities for all.
Details
Date posted
16 October 2026
Pay scheme
Other
Salary
£30,000 to £35,000 a year
Contract
Permanent
Working pattern
Full-time,
Part-time,
Flexible working,
Home or remote working
Reference number
U0103-26-0070
Job locations
Holmhurst Medical Centre
12 Thornton Side
Redhill
Surrey
RH1 2NP
United Kingdom
Job description
Job responsibilities
The PCN Governance
& Compliance Officer will work with all the DHC Federation GP Practices and
PCNs to support them in achieving the highest standards of governance and
compliance.
The post holder will deliver an
effective service supporting Practice Managers, DHC Managers and associated
clinicians to implement, maintain, evidence, and advise on systems for good
governance across the Federation.
The post holder will help define
current governance processes, facilitate discussions and advise colleagues as
to how best practice might be adopted, document those processes as they are
agreed and see through to delivery to ensure the practices offer the highest quality
care to our patients.
The post holder will also be an
integral part of the wider DHC governance team and will work with them to
ensure that PCN governance dovetails with wider organisational governance. The
governance team has recently appointed a governance officer whose remit is
modernisation of organisational governance processes, and the post holder will
work closely with that person to progress this for PCN governance.
The approach will be to work collaboratively with
Practices to strengthen governance arrangements, share good practice and
identify opportunities to maximise efficiency through working at scale. Where
appropriate, common approaches, policies, procedures, and standard operating
procedures will be developed collectively, while allowing for necessary local
variation and Practice autonomy.
Shared resources will be made readily accessible to
Practices, supporting consistent implementation and reducing duplication of
effort. Where DHC has direct responsibility or accountability, appropriate
assurance arrangements will be maintained to ensure required standards and
compliance obligations are met.
DUTIES AND RESPONSIBILITIES
Work
with the DHC practice managers to support them in achieving high standards of governance and readiness for CQC
inspections.
Identify required policies, documentation and
record keeping.
Produce common policies and documentation for
practices to adopt if they wish.
Support with best practice in record keeping for
each practice.
Support awareness of changes within practices,
including specific training as required.
Review
compliance processes in the practices including Health & Safety, fire,
mandatory training, prescription control measures, emergency drugs management,
risk management, PAT testing, and infection prevention (including cleaning
schedules and legionella testing). Advising and helping implement changes as
required.
Support with delivery, implementation, and
maintenance of clinical governance software to ensure there is maximum gain,
working closely with specialist staff.
Support investigations into incidents, and ensure
complaints are tracked and responded to in a timely fashion and compliments are
recorded and communicated.
Help with completing the annual DSP toolkit
returns for practices. Ensure GDPR requirements are met.
Working with the Data Protection Officer, ensure
appropriate data sharing agreements, DPIAs and privacy notices are in place and
kept up to date.
Ensure practices are aware of the status of
employees completing mandatory eLearning and related training to ensure
organisation is compliant with governing body requirements.
Help ensure practices capture information and
associated compliance paperwork from existing and new clinicians.
Work with clinicians to ensure a robust
programme of continuous clinical and non-clinical audit improvement is
delivered.
Ensure CQC registration is up to date and
comprehensive, regularly reviewing and auditing performance against CQC
standards to ensure practices are ready for CQC inspections.
Liaise between the PCNs and the wider governance
team, advising on where governance requirements may differ for PCNs and where
DHC-delivered services do need to comply.
Support DHC with SARs which are submitted, in
line with our policies.
Undertake other duties as required, which are
commensurate with the nature of the post.
WORK SETTING AND REVIEW
Work
to objectives as set by the Head of PCNs, DHC Governance and Compliance Manager
and Director responsible.
Be able to work with a high degree of autonomy
and be willing to attend sites across the Federation geography (East Surrey).
Work with a continuous improvement mind set.
Attend the DHC head office huddles and ensure
regular and close contact with both the DHC governance team and the PCN team.
INDIVIDUAL RESPONSIBILITIES
To manage own workload efficiently and
effectively, daily. Always maintain confidentiality. Make decisions pertaining
to the smooth and efficient running of practices and DHC acting independently
but where necessary referring problems to management of the practices or DHC or
the appropriate external agency via the quickest route possible.
Adhere to DHC policies and procedures and relevant
legislation including the requirements of any professional bodies and
attend mandatory training as identified by the DHC.
Participate in reflection, self-evaluation and
continuous professional development including performance review.
Contribute to ongoing projects as required.
This job description represents an outline of the
responsibilities of the post and is not intended to be an exhaustive list
of duties or tasks. It will change and develop in line with organisational
needs and may be amended following agreement with the post-holder.
Always maintain
confidentiality around patients, clients, staff, and DHC business.
Job responsibilities
The PCN Governance
& Compliance Officer will work with all the DHC Federation GP Practices and
PCNs to support them in achieving the highest standards of governance and
compliance.
The post holder will deliver an
effective service supporting Practice Managers, DHC Managers and associated
clinicians to implement, maintain, evidence, and advise on systems for good
governance across the Federation.
The post holder will help define
current governance processes, facilitate discussions and advise colleagues as
to how best practice might be adopted, document those processes as they are
agreed and see through to delivery to ensure the practices offer the highest quality
care to our patients.
The post holder will also be an
integral part of the wider DHC governance team and will work with them to
ensure that PCN governance dovetails with wider organisational governance. The
governance team has recently appointed a governance officer whose remit is
modernisation of organisational governance processes, and the post holder will
work closely with that person to progress this for PCN governance.
The approach will be to work collaboratively with
Practices to strengthen governance arrangements, share good practice and
identify opportunities to maximise efficiency through working at scale. Where
appropriate, common approaches, policies, procedures, and standard operating
procedures will be developed collectively, while allowing for necessary local
variation and Practice autonomy.
Shared resources will be made readily accessible to
Practices, supporting consistent implementation and reducing duplication of
effort. Where DHC has direct responsibility or accountability, appropriate
assurance arrangements will be maintained to ensure required standards and
compliance obligations are met.
DUTIES AND RESPONSIBILITIES
Work
with the DHC practice managers to support them in achieving high standards of governance and readiness for CQC
inspections.
Identify required policies, documentation and
record keeping.
Produce common policies and documentation for
practices to adopt if they wish.
Support with best practice in record keeping for
each practice.
Support awareness of changes within practices,
including specific training as required.
Review
compliance processes in the practices including Health & Safety, fire,
mandatory training, prescription control measures, emergency drugs management,
risk management, PAT testing, and infection prevention (including cleaning
schedules and legionella testing). Advising and helping implement changes as
required.
Support with delivery, implementation, and
maintenance of clinical governance software to ensure there is maximum gain,
working closely with specialist staff.
Support investigations into incidents, and ensure
complaints are tracked and responded to in a timely fashion and compliments are
recorded and communicated.
Help with completing the annual DSP toolkit
returns for practices. Ensure GDPR requirements are met.
Working with the Data Protection Officer, ensure
appropriate data sharing agreements, DPIAs and privacy notices are in place and
kept up to date.
Ensure practices are aware of the status of
employees completing mandatory eLearning and related training to ensure
organisation is compliant with governing body requirements.
Help ensure practices capture information and
associated compliance paperwork from existing and new clinicians.
What you will do
The PCN Governance
& Compliance Officer will work with all the DHC Federation GP Practices and
PCNs to support them in achieving the highest standards of governance and
compliance.
The post holder will deliver an
effective service supporting Practice Managers, DHC Managers and associated
clinicians to implement, maintain, evidence, and advise on systems for good
governance across the Federation.
The post holder will help define
current governance processes, facilitate discussions and advise colleagues as
to how best practice might be adopted, document those processes as they are
agreed and see through to delivery to ensure the practices offer the highest quality
care to our patients.
The post holder will also be an
integral part of the wider DHC governance team and will work with them to
ensure that PCN governance dovetails with wider organisational governance. The
governance team has recently appointed a governance officer whose remit is
modernisation of organisational governance processes, and the post holder will
work closely with that person to progress this for PCN governance.
The approach will be to work collaboratively with
Practices to strengthen governance arrangements, share good practice and
identify opportunities to maximise efficiency through working at scale. Where
appropriate, common approaches, policies, procedures, and standard operating
procedures will be developed collectively, while allowing for necessary local
variation and Practice autonomy.
Shared resources will be made readily accessible to
Practices, supporting consistent implementation and reducing duplication of
effort. Where DHC has direct responsibility or accountability, appropriate
assurance arrangements will be maintained to ensure required standards and
compliance obligations are met.
DUTIES AND RESPONSIBILITIES
Work
with the DHC practice managers to support them in achieving high standards of governance and readiness for CQC
inspections.
Identify required policies, documentation and
record keeping.
Produce common policies and documentation for
practices to adopt if they wish.
Support with best practice in record keeping for
each practice.
Support awareness of changes within practices,
including specific training as required.
Review
compliance processes in the practices including Health & Safety, fire,
mandatory training, prescription control measures, emergency drugs management,
risk management, PAT testing, and infection prevention (including cleaning
schedules and legionella testing). Advising and helping implement changes as
required.
Support with delivery, implementation, and
maintenance of clinical governance software to ensure there is maximum gain,
working closely with specialist staff.
Support investigations into incidents, and ensure
complaints are tracked and responded to in a timely fashion and compliments are
recorded and communicated.
Help with completing the annual DSP toolkit
returns for practices. Ensure GDPR requirements are met.
Working with the Data Protection Officer, ensure
appropriate data sharing agreements, DPIAs and privacy notices are in place and
kept up to date.
Ensure practices are aware of the status of
employees completing mandatory eLearning and related training to ensure
organisation is compliant with governing body requirements.
Help ensure practices capture information and
associated compliance paperwork from existing and new clinicians.
Work with clinicians to ensure a robust
programme of continuous clinical and non-clinical audit improvement is
delivered.
Ensure CQC registration is up to date and
comprehensive, regularly reviewing and auditing performance against CQC
standards to ensure practices are ready for CQC inspections.
Liaise between the PCNs and the wider governance
team, advising on where governance requirements may differ for PCNs and where
DHC-delivered services do need to comply.
Support DHC with SARs which are submitted, in
line with our policies.
Undertake other duties as required, which are
commensurate with the nature of the post.
WORK SETTING AND REVIEW
Work
to objectives as set by the Head of PCNs, DHC Governance and Compliance Manager
and Director responsible.
Be able to work with a high degree of autonomy
and be willing to attend sites across the Federation geography (East Surrey).
Work with a continuous improvement mind set.
Attend the DHC head office huddles and ensure
regular and close contact with both the DHC governance team and the PCN team.
INDIVIDUAL RESPONSIBILITIES
To manage own workload efficiently and
effectively, daily. Always maintain confidentiality. Make decisions pertaining
to the smooth and efficient running of practices and DHC acting independently
but where necessary referring problems to management of the practices or DHC or
the appropriate external agency via the quickest route possible.
Adhere to DHC policies and procedures and relevant
legislation including the requirements of any professional bodies and
attend mandatory training as identified by the DHC.
Participate in reflection, self-evaluation and
continuous professional development including performance review.
Contribute to ongoing projects as required.
This job description represents an outline of the
responsibilities of the post and is not intended to be an exhaustive list
of duties or tasks. It will change and develop in line with organisational
needs and may be amended following agreement with the post-holder.
Always maintain
confidentiality around patients, clients, staff, and DHC business.
The PCN Governance
& Compliance Officer will work with all the DHC Federation GP Practices and
PCNs to support them in achieving the highest standards of governance and
compliance.
The post holder will deliver an
effective service supporting Practice Managers, DHC Managers and associated
clinicians to implement, maintain, evidence, and advise on systems for good
governance across the Federation.
The post holder will help define
current governance processes, facilitate discussions and advise colleagues as
to how best practice might be adopted, document those processes as they are
agreed and see through to delivery to ensure the practices offer the highest quality
care to our patients.
The post holder will also be an
integral part of the wider DHC governance team and will work with them to
ensure that PCN governance dovetails with wider organisational governance. The
governance team has recently appointed a governance officer whose remit is
modernisation of organisational governance processes, and the post holder will
work closely with that person to progress this for PCN governance.
The approach will be to work collaboratively with
Practices to strengthen governance arrangements, share good practice and
identify opportunities to maximise efficiency through working at scale. Where
appropriate, common approaches, policies, procedures, and standard operating
procedures will be developed collectively, while allowing for necessary local
variation and Practice autonomy.
Shared resources will be made readily accessible to
Practices, supporting consistent implementation and reducing duplication of
effort. Where DHC has direct responsibility or accountability, appropriate
assurance arrangements will be maintained to ensure required standards and
compliance obligations are met.
DUTIES AND RESPONSIBILITIES
Work
with the DHC practice managers to support them in achieving high standards of governance and readiness for CQC
inspections.
Identify required policies, documentation and
record keeping.
Produce common policies and documentation for
practices to adopt if they wish.
Support with best practice in record keeping for
each practice.
Support awareness of changes within practices,
including specific training as required.
Review
compliance processes in the practices including Health & Safety, fire,
mandatory training, prescription control measures, emergency drugs management,
risk management, PAT testing, and infection prevention (including cleaning
schedules and legionella testing). Advising and helping implement changes as
required.
Support with delivery, implementation, and
maintenance of clinical governance software to ensure there is maximum gain,
working closely with specialist staff.
Support investigations into incidents, and ensure
complaints are tracked and responded to in a timely fashion and compliments are
recorded and communicated.
Help with completing the annual DSP toolkit
returns for practices. Ensure GDPR requirements are met.
Working with the Data Protection Officer, ensure
appropriate data sharing agreements, DPIAs and privacy notices are in place and
kept up to date.
Ensure practices are aware of the status of
employees completing mandatory eLearning and related training to ensure
organisation is compliant with governing body requirements.
Help ensure practices capture information and
associated compliance paperwork from existing and new clinicians.
include:
Support and advice
to our practices and to DHC, on governance and compliance, and supporting with
CQC preparation.
Production of
policies, SOPs and other documentation around governance
Review of
compliance in our practices and in DHC
Supporting with
delivery, implementation and maintenance of clinical governance software for
maximally efficient working
Support
with investigations, complaints handling, DSP toolkit returns, and ensuring
GDPR requirements are met.
This role will be based
at Holmhurst Medical Centre, Redhill and will require travel to other DHC locations. Candidates
should consider how they will travel reliably between sites during the working
day, including whether they will need access to a car or other suitable
transport.
Appointment to this role is subject to a satisfactory Standard DBS
check. Any information disclosed will be considered fairly and only where
relevant to the requirements of the role.
