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St George's University Hospitals NHS Foundation Trust

Buyer & Customer Service

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Transparency summary

Fully remote
Salary
£34,186–37,389 per year
Office location
Tooting, SW17 0QT
Contract
Permanent · Full-time
Department
Customer Service
Industry
Retail and E-commerce
Experience level
To be confirmed

Job Description

Job summary
We are looking for a driven and enthusiastic Buyer to join our team.

Role of the Department:

To act as the corporate business centre for South West London Procurement Partnership (SWLPP) and to advise/lead as the Centre of responsibility on all Procurement & Supply Chain activities for the single service. The Procurement department manages the provision of goods and services to all departments (clinical and non-clinical) on a daily basis, contracting for the provision with several thousand suppliers. In addition, the department liaises with Government Agencies and the European Union office of Member Governments for the contracting of goods and services.

The service operates as a commercial and financial steward managing non-payexpenditure and performs a strategic business management role in support of itsstakeholders Annual Business Plans.

Main duties of the job
Main Duties/Key Results Areas:

o Provide a courteous and helpful service to Service Customers to ensure appropriate, approved goods and services are obtained in a timely, efficient manner.

o Process departmental requests to add or introduce new products/items to item file.

o Inform IT Systems & Catalogue Manager of correct pricing on Product Master Files andassists in resolving any issues.

o Assist in resolving discrepancies related to receipt and return of goods related toprocurement issues.

o Perform routine clerical duties such as filing, faxing, and answering phone calls concerning inquiries on order status of products.

o Respond promptly and courteously to department/ward/customer enquiries. Handlesand resolves complaints in a professional manner. Directs unresolved issues to theappropriate Supply Chain leadershipo Follow up on department/ward/customer needs in a timely and professional mannero Provide follow-up status on back ordered items from requesting departmentso Responsible for researching/resolving Accounts Payable inquirieso Adhere to Procurement department processes and policies

About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£34,186 to £37,389 a year
pa
Contract
Permanent
Working pattern
Full-time,
Flexible working,
Home or remote working
Reference number
200-NN-8252085-A&C-Z
Job locations
St. George's Hospital
Blackshaw Road
Tooting
SW17 0QT
United Kingdom

Job description
Job responsibilities
***For further information regarding the Job role please see the Job Description and Person Specification attached***

Job responsibilities
***For further information regarding the Job role please see the Job Description and Person Specification attached***

What you will do

Main Duties/Key Results Areas:

o Provide a courteous and helpful service to Service Customers to ensure appropriate, approved goods and services are obtained in a timely, efficient manner.

o Process departmental requests to add or introduce new products/items to item file.

o Inform IT Systems & Catalogue Manager of correct pricing on Product Master Files andassists in resolving any issues.

o Assist in resolving discrepancies related to receipt and return of goods related toprocurement issues.

o Perform routine clerical duties such as filing, faxing, and answering phone calls concerning inquiries on order status of products.

o Respond promptly and courteously to department/ward/customer enquiries. Handlesand resolves complaints in a professional manner. Directs unresolved issues to theappropriate Supply Chain leadershipo Follow up on department/ward/customer needs in a timely and professional mannero Provide follow-up status on back ordered items from requesting departmentso Responsible for researching/resolving Accounts Payable inquirieso Adhere to Procurement department processes and policies

***For further information regarding the Job role please see the Job Description and Person Specification attached***

What success looks like

Essential criteria
- GCSE Maths and English
- Completed or studying for Business Administration, Administration or a similar suitable course at Level 2
- Experience of working with computer packages i. e. Excel, Word.
- Good interpersonal skills necessary.
- Ability to establish and maintain rapport with employees
- Skills needed for non-complex calculations
- Excellent written and communication skills
- Working knowledge of the MS Office Suite and a willingness to learn new programs quickly.
- Good written and oral communication skills.
- Ability to time manage and prioritise own work.
- Good multi-tasking skills and highly organised.
- Ability to take initiative and seek solutions to problems encountered.

Desirable criteria
- Understanding of basic professional purchasing principles and procurement technology e. g. standing orders, acquired through NVQ level 3/Chartered Institute of Purchasing and Supply (CIPS) Foundation stage or equivalent experience
- Undergoes continuous professional development
- Previous work experience.
- experience in an administrative/office environment.
- Knowledge and experience of resolving invoice issues E. g. carriage issues, price discrepancies etc.
- Purchasing or Healthcare inventory management experience
- Experience of working in an NHS Trust.
- Agresso (or similar) Purchasing and Inventory Modules
- Reasonable standards of confidentiality

Benefits

- After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
- At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
- Flexible working,

Essential skills
Essential: Communication Essential: Microsoft Excel Essential: Verbal Communication
Desirable skills
Desirable: Inventory Management Desirable: Procurement
Mentioned skills
Mentioned: Accounts Payable Mentioned: Customer Service Mentioned: Recruitment Mentioned: Research
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