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Norfolk and Norwich University Hospital

Cardiac Physiology Support Co-ordinator

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Transparency summary

Fully remote
Salary
£25,760–27,476 per year
Office location
Norwich, Norfolk, Eastern, England
Contract
Permanent · Full-time
Department
Clinical Services
Industry
Healthcare
Experience level
To be confirmed

Job Description

Job summary
The Pacing service at NNUH is the busiest brady implanting centre in the UK. We follow up all devices from ICDs / CRTs / PPMs and ILRs. The team is small consisting of 10 x Band 7 physiologists and 2 x Band 8a leads. We have 2 x secretaries who are involved with typing letters, meeting minutes, new referrals and follow up.

Remote monitoring is now the Gold Standard of patient care as outlined by the BHRS / EHRA and HRS. The department is looking to move forward in improving remote follow up and care and this role is integral in allowing that to happen.

Main duties of the job
As a cardiac physiologist support co-ordinator you will be expected to assist the current team of physiologists in streamlining the remote service. You will be involved in all discussions on moving the remote service forward and preventing patient harm. Knowledge of all 5 x remote systems will be required with adequate training provided on all systems. You will be responsible for alerting patients that their monitor is disconnected or they have failed to attend a remote appointment, alerting the physiology team to downloads that need urgent attention, assisting in organizing the correct monitor for appropriate patients and directing any troubleshooting issues to the appropriate helplines.

About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room at NNUH Colney Lane site
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH Colney Lane site
Free 24-hours confidential counselling support
On-site Nursery at NNUH Colney Lane
On-site cafes offering staff discounts at NNUH Colney Lane
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details
Date posted
12 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year
Per annum, pro rata
Contract
Permanent
Working pattern
Full-time,
Part-time,
Flexible working,
Home or remote working
Reference number
234-26-G0490
Job locations
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom

Job description
Job responsibilities
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Job responsibilities
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

What you will do

As a cardiac physiologist support co-ordinator you will be expected to assist the current team of physiologists in streamlining the remote service. You will be involved in all discussions on moving the remote service forward and preventing patient harm. Knowledge of all 5 x remote systems will be required with adequate training provided on all systems. You will be responsible for alerting patients that their monitor is disconnected or they have failed to attend a remote appointment, alerting the physiology team to downloads that need urgent attention, assisting in organizing the correct monitor for appropriate patients and directing any troubleshooting issues to the appropriate helplines.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

What success looks like

Essential criteria
- NVQ Level 3 or equivalent experience
- Good command of the English language, both written and spoken
- Able to communicate effectively with people and other staff to ensure that care, treatment and support are not compromised
- Experience of working with people

Benefits

- Flexible working hours
- Excellent pension scheme and annual leave entitlement
- Support in career development
- Flexible working,

Mentioned skills
Mentioned: Minute Taking Mentioned: Research Mentioned: Troubleshooting
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