Job summary
Base - Heathcote House/ Agile Homeworking
An exciting opportunity has arisen for an experienced nurse to join a well-established team working within the iSPA Integrated Care Co-ordination Service (ICC).
The teams role is to triage all urgent referrals who require an urgent or same day responsefrom the Urgent Community Response Teams (UCR). ICC also have the ability to sign postto an alternative more appropriate service or provide clinical advice only if required.
Your role will be to safely triage using a sound clinical knowledge base, monitor and triage ambulance referrals through the CAD portal, refer, allocate and support access to out of hospital services, primary and secondary care.
Clinicians will use their sound clinical knowledge and risk assessment skills to clinically triage and clearly identify urgent and non-urgent patient referrals allocating and arranging visits to our patients within the community setting.
ICC are at the forefront of technology with OOHCC and are always looking at interactive resources and systems to provide a smart and efficient service.
Main duties of the job
The post holder will use their sound clinical knowledge and risk assessment skills to prioritise referrals through the clinical triage service as necessary.
The Post holder will effectively coordinate the resources available within Out of Hospital services to maximise access to services or signpost to other appropriate services available.
The post holder will ensure that all contacts with the clinical triage services reach an effective and appropriate outcome for the patient.
Organisational
To provide managerial support to the team including Performance Development Reviews, Clinical Supervision and Recruitment and Selection
To provide leadership to the clinical team
To provide knowledge and guidance with respect of clinical health services and to ensure and facilitate an effective interface between primary care services and out of hospital services
Contribute towards ensuring the AHP & Nursing Strategy is implemented.
Participate in the development, training and mentorship of pre-registration students/medical students and staff as required including induction and preceptorship programmes
To provide assistance with the resolution of complaints within the clinical speciality, or sphere of responsibility
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms. office. com/e/ahWY3eAGM2
We appreciate you completing the survey.
Details
Date posted
23 October 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year
pro rata
Contract
Permanent
Working pattern
Part-time,
Flexible working,
Home or remote working
Reference number
203-CS1302
Job locations
Clinical Triage Team F68204
Heathcote House, Heathcote Lane,
Warwick
CV34 6SR
United Kingdom
Job description
Job responsibilities
To signpost, refer and support access to out of hospital services, primary and secondary care.
To clearly identify urgent andco, non-urgent referrals and allocate patient to the appropriate pathway as appropriate
To interrogate the Trusts Information systems with the purpose of eliciting patient information to support the decision-making process
To liaise with relevant Health Care Professionals and Carers (with appropriate consent) to elicit relevant patient information which supports the decision making process
To work collaboratively with colleagues to provide a high-quality clinical triage service to the Trusts other Health care Professionals
To build close working relationships with the referral sources by assisting in the development of pathways from the Clinical Triage team to other providers and agencies to ensure that effective sign posting, and pathways are maintained.
Act in accordance with current local Warwickshire Safeguarding Vulnerable Adults and Trust guidelines/policy to protect vulnerable adults
Act within the NMC Code of Professional Conduct and/or another Professional Group
Communication
Develop and maintain effective communication networks including within complex situations, with service users, health care professionals and other statutory and voluntary organisations.
Receives highly sensitive information on a daily basis from a variety of referral sources both external and internal
The post holder will communicate effectively by telephone, letter, email and fax
Communicates effectively at all levels
Clinician is responsible for gathering and imparting information at all levels
Use effective communication skills, both oral and in written format, to communicate complex, sensitive and often contentious information to a wide range of people including, clinical and non-clinical staff.
Analysis and Judgement
Promotes and maintains accurate record keeping and conforms to SWFT policy, professional group policy and data protection legislation.
Uses resources effectively and being aware of budgetary constraints including ordering of equipment.
Planning and Organisational Skills
Supervise and direct work undertaken by other members of the skill mix team on a daily basis.
Direct responsibility for the day to day peer supervision and performance of the clinical triage team.
Responsibility for Patient Care
Acts as patients advocate where appropriate.
Be proactive in offering health promotion and participate in health promotion activities where appropriate.
Policy and Service Development
Understanding of national policy and guidance with the ability to interpret and implement at service level
Participate in and contribute to service redesign and policy development to benefit patient care.
Responsibility for Human Resources
To identify workforce planning issues and actively participate in the recruitment, selection and retention of clinical staff.
Ensure team members are up to date with mandatory and statutory training
Responsible for Performance Development Reviews for staff within the team.
Professional Responsibilities and Freedom to Act
The post holder will be expected to undertake Clinical Triage and make decisions based on good Information and thus will be responsible for information gathering.
The post holder will be expected to make complex decisions on the information gathered
The post holder will have sole responsibility within agreed guidance regarding decision
The post holder will be supervised by a designated Team Manager
The post holder will be advised by the Team manager
The post holder is an autonomous clinician and will work within the local and national guidelines expected for the position
Undertakes clinical assessments
Interpret national guidance on NMC guidelines and/or other Professional Groups
Promote and participate in clinical supervision
Maintain clinical and professional competencies in accordance with relevant statutory legislation and guidance relevant to health professionals and their services
Responsibility for Research & Development
Ensure standards, protocols and policies are evidence based and applied to practice
Keep abreast of current clinical issues thus always promoting best practice
Critique and use research to inform practice
Participates and leads when appropriate in clinical audits
General
The Trust endorses the principle of whether people smoke or not is a matter of personal choice but where they smoke is a matter of public concern. The policy on smoking and health protects non-smokers and requires that all Trust premises are smoke free.
Physical and Mental Effort
The post holder may be required to operate as a lone worker in accordance with Trust policies and procedures
The post holder will be required to concentrate for prolonged periods of time
The post holder will be required to work at a pace to manage periods of high volume of calls as required.
The post holder will be required to complete clinical triage process with the ability to focus on multiple computer systems in tandem.
Organisational Responsibilities
Information Security and Confidentiality
During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly relating to patients or staff. All person identifiable information must be held in the strictest confidence and should be disclosed only to authorised people in accordance with NHS Confidentiality Guidelines and the Data Protection Act 1998 unless explicit written consent has been give by the person identified, or where information sharing protocols exist.
Standards for Better Health
The Standards for Better Health works as a framework for continuous improvement in quality of the care that people receive. As an employee you will be expected to work within this framework and assist with the process of ensuring that the Trust offers effective and high-quality services.
Risk Management
Staff at all levels has a responsibility for ensuring that risks are managed at work group and local level. This process will include the assessment and effective control of all acceptable risk situations.
As an employee you will be expected to maintain a high level of awareness and assist in the process of reporting incidents, assessing risks and reporting unsafe occurrences and co-operate with any investigations undertaken.
Employees will be required to adhere to all Trust policies and procedures and attend statutory and mandatory training.
Equality & Diversity Aims
As a member of staff at the Trust you have a personal responsibility to ensure you do not discriminate, harass or bully or contribute to the discrimination, harassment or bullying of any colleague(s), patients, carers or visitors or condone discrimination, harassment or bullying by others.
Standards of Business Conduct & Conflict of Interest
The NHS Code of Conduct and Standards of Business conduct for NHS Staff require all employees to declare all situations where you or a close relative or associate has a controlling interest in a business [such as a private company, public organisation or other NHS or voluntary organisation] or in any activity which may compete for any NHS contracts to supply goods or services to the Trust. All such interests must be declared in WCHs register of interests either on appointment or when such interests are gained.
Job responsibilities
To signpost, refer and support access to out of hospital services, primary and secondary care.
To clearly identify urgent andco, non-urgent referrals and allocate patient to the appropriate pathway as appropriate
To interrogate the Trusts Information systems with the purpose of eliciting patient information to support the decision-making process
To liaise with relevant Health Care Professionals and Carers (with appropriate consent) to elicit relevant patient information which supports the decision making process
To work collaboratively with colleagues to provide a high-quality clinical triage service to the Trusts other Health care Professionals
To build close working relationships with the referral sources by assisting in the development of pathways from the Clinical Triage team to other providers and agencies to ensure that effective sign posting, and pathways are maintained.
Act in accordance with current local Warwickshire Safeguarding Vulnerable Adults and Trust guidelines/policy to protect vulnerable adults
Act within the NMC Code of Professional Conduct and/or another Professional Group
Communication
Develop and maintain effective communication networks including within complex situations, with service users, health care professionals and other statutory and voluntary organisations.
Receives highly sensitive information on a daily basis from a variety of referral sources both external and internal
The post holder will communicate effectively by telephone, letter, email and fax
Communicates effectively at all levels
Clinician is responsible for gathering and imparting information at all levels
Use effective communication skills, both oral and in written format, to communicate complex, sensitive and often contentious information to a wide range of people including, clinical and non-clinical staff.
Analysis and Judgement
Promotes and maintains accurate record keeping and conforms to SWFT policy, professional group policy and data protection legislation.
Uses resources effectively and being aware of budgetary constraints including ordering of equipment.
Planning and Organisational Skills
Supervise and direct work undertaken by other members of the skill mix team on a daily basis.
What you will do
The post holder will use their sound clinical knowledge and risk assessment skills to prioritise referrals through the clinical triage service as necessary.
The Post holder will effectively coordinate the resources available within Out of Hospital services to maximise access to services or signpost to other appropriate services available.
The post holder will ensure that all contacts with the clinical triage services reach an effective and appropriate outcome for the patient.
Organisational
To provide managerial support to the team including Performance Development Reviews, Clinical Supervision and Recruitment and Selection
To provide leadership to the clinical team
To provide knowledge and guidance with respect of clinical health services and to ensure and facilitate an effective interface between primary care services and out of hospital services
Contribute towards ensuring the AHP & Nursing Strategy is implemented.
Participate in the development, training and mentorship of pre-registration students/medical students and staff as required including induction and preceptorship programmes
To provide assistance with the resolution of complaints within the clinical speciality, or sphere of responsibility
To signpost, refer and support access to out of hospital services, primary and secondary care.
To clearly identify urgent andco, non-urgent referrals and allocate patient to the appropriate pathway as appropriate
To interrogate the Trusts Information systems with the purpose of eliciting patient information to support the decision-making process
To liaise with relevant Health Care Professionals and Carers (with appropriate consent) to elicit relevant patient information which supports the decision making process
To work collaboratively with colleagues to provide a high-quality clinical triage service to the Trusts other Health care Professionals
To build close working relationships with the referral sources by assisting in the development of pathways from the Clinical Triage team to other providers and agencies to ensure that effective sign posting, and pathways are maintained.
Act in accordance with current local Warwickshire Safeguarding Vulnerable Adults and Trust guidelines/policy to protect vulnerable adults
Act within the NMC Code of Professional Conduct and/or another Professional Group
Communication
Develop and maintain effective communication networks including within complex situations, with service users, health care professionals and other statutory and voluntary organisations.
Receives highly sensitive information on a daily basis from a variety of referral sources both external and internal
The post holder will communicate effectively by telephone, letter, email and fax
Communicates effectively at all levels
Clinician is responsible for gathering and imparting information at all levels
Use effective communication skills, both oral and in written format, to communicate complex, sensitive and often contentious information to a wide range of people including, clinical and non-clinical staff.
Analysis and Judgement
Promotes and maintains accurate record keeping and conforms to SWFT policy, professional group policy and data protection legislation.
Uses resources effectively and being aware of budgetary constraints including ordering of equipment.
Planning and Organisational Skills
Supervise and direct work undertaken by other members of the skill mix team on a daily basis.
Direct responsibility for the day to day peer supervision and performance of the clinical triage team.
Responsibility for Patient Care
Acts as patients advocate where appropriate.
Be proactive in offering health promotion and participate in health promotion activities where appropriate.
Policy and Service Development
Understanding of national policy and guidance with the ability to interpret and implement at service level
Participate in and contribute to service redesign and policy development to benefit patient care.
Responsibility for Human Resources
To identify workforce planning issues and actively participate in the recruitment, selection and retention of clinical staff.
Ensure team members are up to date with mandatory and statutory training
Responsible for Performance Development Reviews for staff within the team.
Professional Responsibilities and Freedom to Act
The post holder will be expected to undertake Clinical Triage and make decisions based on good Information and thus will be responsible for information gathering.
The post holder will be expected to make complex decisions on the information gathered
The post holder will have sole responsibility within agreed guidance regarding decision
The post holder will be supervised by a designated Team Manager
The post holder will be advised by the Team manager
The post holder is an autonomous clinician and will work within the local and national guidelines expected for the position
Undertakes clinical assessments
Interpret national guidance on NMC guidelines and/or other Professional Groups
Promote and participate in clinical supervision
Maintain clinical and professional competencies in accordance with relevant statutory legislation and guidance relevant to health professionals and their services
Responsibility for Research & Development
Ensure standards, protocols and policies are evidence based and applied to practice
Keep abreast of current clinical issues thus always promoting best practice
Critique and use research to inform practice
Participates and leads when appropriate in clinical audits
General
The Trust endorses the principle of whether people smoke or not is a matter of personal choice but where they smoke is a matter of public concern. The policy on smoking and health protects non-smokers and requires that all Trust premises are smoke free.
Physical and Mental Effort
The post holder may be required to operate as a lone worker in accordance with Trust policies and procedures
The post holder will be required to concentrate for prolonged periods of time
The post holder will be required to work at a pace to manage periods of high volume of calls as required.
The post holder will be required to complete clinical triage process with the ability to focus on multiple computer systems in tandem.
Organisational Responsibilities
Information Security and Confidentiality
During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly relating to patients or staff. All person identifiable information must be held in the strictest confidence and should be disclosed only to authorised people in accordance with NHS Confidentiality Guidelines and the Data Protection Act 1998 unless explicit written consent has been give by the person identified, or where information sharing protocols exist.
Standards for Better Health
The Standards for Better Health works as a framework for continuous improvement in quality of the care that people receive. As an employee you will be expected to work within this framework and assist with the process of ensuring that the Trust offers effective and high-quality services.
Risk Management
Staff at all levels has a responsibility for ensuring that risks are managed at work group and local level. This process will include the assessment and effective control of all acceptable risk situations.
As an employee you will be expected to maintain a high level of awareness and assist in the process of reporting incidents, assessing risks and reporting unsafe occurrences and co-operate with any investigations undertaken.
Employees will be required to adhere to all Trust policies and procedures and attend statutory and mandatory training.
Equality & Diversity Aims
As a member of staff at the Trust you have a personal responsibility to ensure you do not discriminate, harass or bully or contribute to the discrimination, harassment or bullying of any colleague(s), patients, carers or visitors or condone discrimination, harassment or bullying by others.
Standards of Business Conduct & Conflict of Interest
The NHS Code of Conduct and Standards of Business conduct for NHS Staff require all employees to declare all situations where you or a close relative or associate has a controlling interest in a business [such as a private company, public organisation or other NHS or voluntary organisation] or in any activity which may compete for any NHS contracts to supply goods or services to the Trust. All such interests must be declared in WCHs register of interests either on appointment or when such interests are gained.
To signpost, refer and support access to out of hospital services, primary and secondary care.
To clearly identify urgent andco, non-urgent referrals and allocate patient to the appropriate pathway as appropriate
To interrogate the Trusts Information systems with the purpose of eliciting patient information to support the decision-making process
To liaise with relevant Health Care Professionals and Carers (with appropriate consent) to elicit relevant patient information which supports the decision making process
To work collaboratively with colleagues to provide a high-quality clinical triage service to the Trusts other Health care Professionals
To build close working relationships with the referral sources by assisting in the development of pathways from the Clinical Triage team to other providers and agencies to ensure that effective sign posting, and pathways are maintained.
Act in accordance with current local Warwickshire Safeguarding Vulnerable Adults and Trust guidelines/policy to protect vulnerable adults
Act within the NMC Code of Professional Conduct and/or another Professional Group
Communication
Develop and maintain effective communication networks including within complex situations, with service users, health care professionals and other statutory and voluntary organisations.
Receives highly sensitive information on a daily basis from a variety of referral sources both external and internal
The post holder will communicate effectively by telephone, letter, email and fax
Communicates effectively at all levels
Clinician is responsible for gathering and imparting information at all levels
Use effective communication skills, both oral and in written format, to communicate complex, sensitive and often contentious information to a wide range of people including, clinical and non-clinical staff.
Analysis and Judgement
Promotes and maintains accurate record keeping and conforms to SWFT policy, professional group policy and data protection legislation.
Uses resources effectively and being aware of budgetary constraints including ordering of equipment.
Planning and Organisational Skills
Supervise and direct work undertaken by other members of the skill mix team on a daily basis.
