Contract Support Officer

The successful candidate will possess excellent communication, organisational and time-management skills and be able to manage multiple priorities to meet deadlines.

You should have previous administrative experience and be confident working with a range of stakeholders. Experience of organising meetings, producing meeting notes, maintaining databases, and using Microsoft Office applications is essential. Experience within the NHS, healthcare contracting, project support, or financial monitoring would be advantageous.

The role requires strong attention to detail, the ability to handle confidential information appropriately and the confidence to work independently using initiative whilst contributing effectively as part of a team.

The role forms part of the Contracting team which encompasses both the management and facilitation of partner relationships as well as the transactional activities required by the contracting and provider selection process. The post holder will contribute to the development of innovative and efficient contract management processes, supporting the wider use of digital technologies, automation and business intelligence tools to improve service delivery, reporting, information management and administrative efficiency across the Contracting Team.
Main Duties and Responsibilities
The Contract Support Officer is responsible for supporting the function through efficient and effective administrative support to an aligned portfolio of contracts with NHS and non-NHS providers delivering services for the population of West Yorkshire. The post holder will also be assigned function specific responsibilities relating to contracting, support the development and implementation of improved digital ways of working, identifying opportunities to streamline administrative processes through the use of Microsoft 365 applications, automation tools and other approved technologies.

The role forms part of the Contracting team which encompasses both the management and facilitation of partner relationships as well as the transactional activities required by the contracting and provider selection process. The post holder will contribute to the development of innovative and efficient contract management processes, supporting the wider use of digital technologies, automation and business intelligence tools to improve service delivery, reporting, information management and administrative efficiency across the Contracting Team.

Main Duties and Responsibilities

The Contract Support Officer is responsible for supporting the function through efficient and effective administrative support to an aligned portfolio of contracts with NHS and non-NHS providers delivering services for the population of West Yorkshire. The post holder will also be assigned function specific responsibilities relating to contracting, support the development and implementation of improved digital ways of working, identifying opportunities to streamline administrative processes through the use of Microsoft 365 applications, automation tools and other approved technologies.

Essential criteria
- Experience of working with a range of administrative systems, processes and procedures.
- Experience of maintaining information systems and ensuring data quality and accuracy.
- Experience of using Microsoft Teams Channels to support collaborative working, document management and project coordination.
- Computer literate with an ability to use Microsoft Office applications and relevant systems.
- Accurate and advanced keyboard skills.
- Excellent attention to detail with the ability to identify errors quickly and accurately.
- Ability to plan, organise and prioritise workload to meet competing deadlines.
- Excellent verbal and written communication skills.
- Ability to exercise independent judgement, make decisions and solve problems appropriately.
- Ability to create and present high-quality documents, reports and presentations.
- Ability to maintain the quality and integrity of information systems and databases.
- Able to work flexibly to meet service needs and provide a customer-focused approach.
- Able to remain professional and regulate behaviour when challenged.
- Enthusiastic and motivated, with a commitment to achieving results.
- Knowledge of administrative systems, processes and procedures.
- Evidence of ongoing professional development.
- Understanding of Information Governance and Confidentiality
- GCSE 'A-C' - NVQ 3 or equivalent experience
- Full range of administrative systems, software programmes, specialised functional terms acquired through NVQ3 or equivalent experience

Desirable criteria
- Experience of working within the NHS.
- Experience of using Microsoft Copilot or other AI-enabled productivity tools to improve efficiency, communication and document creation.
- Experience of working with digital workflow tools such as Microsoft Forms, Power Automate or SharePoint.
- Experience of analysing, interpreting and presenting information using reporting and data visualisation tools.
- Ability to identify opportunities for process improvement, automation and service redesign.
- Ability to analyse, interpret and present information effectively using data visualisation techniques.
- Demonstrates a responsive and solution-focused approach to overcoming barriers.
- Demonstrates a proactive and innovative approach to service improvement.
- Seeks opportunities to simplify processes and reduce administrative burden through digital solutions.
- Knowledge of Key Performance Indicators (KPIs) and performance monitoring.
- Understanding of NHS contract documentation and contract administration processes.
- Understanding of the NHS and the challenges facing healthcare services.
- Understanding of digital transformation, automation and continuous improvement methodologies.
- Awareness of the opportunities, limitations and risks associated with Artificial Intelligence (AI) within an NHS environment.

- Flexible working,