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Pertemps

Customer Service Advisor 002

Fully remote Salary published To be confirmed
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Salary
£24,000–26,000 per year
Location
Semley, Wiltshire, South West, England
Contract
Freelance or contractor · Full-time
Last verified
10 Aug 2026
Fully remote

Fully remote

No regular office attendance expected.

Office location
Semley, Wiltshire, South West, England
Remote arrangement
Fully remote

Transparency summary

Salary minimum
£24,000
Salary maximum
£26,000
Salary negotiable
No
Contract type
Freelance or contractor
Working hours
Full-time
Expected weekly hours
Not stated
Remote arrangement
Fully remote
Office location
Semley, Wiltshire, South West, England
Department
Customer Service
Industry
To be confirmed
Experience level
To be confirmed
Last verified
10 Aug 2026

Job Description

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Support Agent: Provide frontline support via telephone, email, and live chat Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods Book appointments and coordinate plans in line with operational requirements Maintain accurate and timely records across internal systems (e.g., Salesforce). Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery Provide clear, accurate service information to customers in a friendly, courteous manner When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns. Requirements: - At least 3 years’ experience in a customer-facing or support role. - Experience of using databases and a proficient IT user. - Outstanding verbal and written communication skills. - Experience working in a fast paced, customer handling environment. - Clear understanding of confidentiality and handling sensitive information. - Self-sufficient and a problem solver. - Happy to undertake a DBS check. The Role: - Fully remote, home based (all IT equipment will be provided). - Monday – Friday, Working 7 hours per day (35 hours per week) on a rota basis covering shifts between 8:00am and 6:00pm.with 1 hour for lunch. - Salary of £24,000 - £26,000 depending on experience.
What you will do
Provide frontline support via telephone, email, and live chat Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods Book appointments and coordinate plans in line with operational requirements Maintain accurate and timely records across internal systems (e.g., Salesforce). Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery Provide clear, accurate service information to customers in a friendly, courteous manner When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns.
Mentioned skills
Mentioned: Customer Service Mentioned: Recruitment Mentioned: Salesforce
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Salary published
Remote arrangement specified
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Listing verified 10 Aug 2026

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