Insights Analyst

Insights Analyst Salary: £36,000 – £40,000, dependent on experience Hours: Full-time, 37 hours per week Location: Hybrid working, with 2 days per week in Preston, Lancashire Remote-working contracts may be considered for candidates living 50+ miles from our Preston office. A glance at the role: As our Planning & Insights team continues to grow, we have a brand-new opportunity for an Insights Analyst to join us. In this role, you’ll help turn data into meaningful stories, practical recommendations and smarter decisions. You’ll deliver high-quality analysis, reporting and MI to support operational performance, resource planning and strategic decision-making across the business. You’ll use descriptive and diagnostic analysis to understand trends, identify root causes and bring insight to life in a way that helps teams make informed decisions. If you enjoy spotting patterns, asking the right questions and turning data into action, this could be a brilliant next step. You’ll also be joining a friendly, welcoming and sociable work culture, with plenty of opportunities for continuous personal and professional development. We’ll support you to reach your full potential. So, if you’ve been looking for an opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you. A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 738,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Salary of £36,000 – £40,000, dependent on experience - 25 days’ holiday, plus bank holidays, 2 additional concessionary days and 1 day for your birthday, with the ability to buy and sell leave - Access to an excellent pension scheme, the Local Government Pension Scheme, with generous employer contributions - Access to a health or dental plan - Access to our enhanced Employee Assistance Programme for when you might need some extra support - The opportunity to earn through our Employee Referral Scheme - Access to our bespoke reward discount scheme, Your Perk Site - Opportunities to attend wellbeing webinars and social events - Daily free fruit and snacks available in our office - Free car parking in Preston city centre What you’ll be doing: As an Insights Analyst, you’ll play a key role in helping us understand performance, identify opportunities for improvement and support evidence-based decision-making. You’ll be responsible for: - Developing and maintaining dashboards, reports, MI packs and standard operating procedures - Carrying out routine and ad-hoc analysis, including customer behaviour, root cause, driver and process analysis - Supporting forecasting, performance tracking and variance analysis - Transforming raw data into meaningful insight, with clear recommendations and consideration of risk and reward - Contributing to data quality, governance and the consistent use of analytical standards - Supporting opportunities to automate reporting and improve existing processes - Working with Planning, Operations and other cross-functional teams to understand business questions and provide useful insight What we need from you: We’re looking for someone with experience in analytics, reporting or business intelligence, ideally within an operational or service-led environment. You’ll be confident working with data, building dashboards or MI packs, and using tools such as SQL and Power BI to create insight that helps others make better decisions. You’ll also bring: - Experience in analytics, reporting or business intelligence, ideally with at least 3 years’ relevant experience - Practical experience building dashboards, MI packs and maintaining reporting processes - Working knowledge of SQL and BI tools, such as Power BI - Strong numerical and analytical skills, with the ability to carry out descriptive and diagnostic analysis - The ability to interpret data, spot patterns and communicate meaningful insight - Curiosity and lateral thinking, with the ability to explore different explanations and approach problems creatively - Confidence working with incomplete or evolving information, and the ability to operate effectively in ambiguity - A creative and open mindset, with a willingness to try new analytical approaches and tools - Strong communication skills, with the ability to simplify complexity for non-technical audiences - A collaborative approach, with the ability to work effectively with Planning, Operations and other cross-functional teams - Strong organisational skills, with the ability to manage multiple tasks and deadlines Nice to have It would also be helpful if you have: - Experience with contact centre platforms, such as Avaya, Verint or NICE - Exposure to Python or R, with an interest in developing your technical capability further - Experience with automation tools or optimisation approaches - Relevant analytics, BI or data qualifications - An understanding of forecasting, variance analysis or resource planning disciplines Our values At LPPA, how we work matters just as much as what we deliver. We’re committed to a member-first approach, underpinned by data, insight and strong governance. This role plays a key part in delivering decisions that support sustainable growth and service excellence. We look for people who demonstrate our values: - Doing the right thing - Forward thinking - Working together - Commitment to excellence If you’re passionate about using data to solve problems, improve performance and support better decisions, we’d love to hear from you.