Job summary
As healthcare in Sheffield continues to evolve, increasing collaboration across organisations is creating exciting opportunities to work at scale, improve patient pathways, reduce duplication and deliver greater value for patients and the wider health and care system.
To match this ambition with our ability to deliver services effectively, efficiently and safely, we are looking for an experienced Operations Manager to join Primary Care Sheffield (PCS).
You will be someone who can see the bigger picture while maintaining a strong focus on the detail that makes services work effectively day to day. You will be comfortable working in a fast-paced and changing environment, able to prioritise competing demands, make sound decisions and remain calm and focused under pressure.
Overall, this is a responsible, varied and challenging opportunity for an experienced operational leader who is self-motivated, organised and resilient, with a genuine commitment to delivering high-quality services and making a positive difference to patients, staff and the wider healthcare system.
Main duties of the job
This is a key leadership role, responsible for providing strong operational oversight, supporting our operations team to perform at their best, and ensuring our service providers and sub-contractors deliver against agreed standards, objectives and contractual requirements. You will play an important role in driving continuous improvement, developing high-performing teams and ensuring that operational delivery remains focused on quality, safety and patient experience.
A significant part of this role will be your ability to influence, engage and bring people together. Not everyone you work with will report directly to you, so you will need the confidence and interpersonal skills to build strong relationships, gain commitment and encourage colleagues and partners to work collectively towards shared goals.
About us
Primary Care Sheffield (PCS) is a
not-for-profit healthcare organisation delivering NHS services across
Sheffield, including primary care, community services and mental health. We
work in partnership with NHS organisations, GP practices and local communities
to break down barriers to different types of services and bring high-quality,
accessible care closer to the places people live.
Our values are at the heart of
everything we do, they shape how we work and how we treat one another, our
values are to be innovative, open, person-centred, ambitious and empowering. We
are committed to creating a supportive and inclusive environment where our
people can develop, contribute ideas and make a meaningful difference to the
patients and communities we serve.
Details
Date posted
06 October 2026
Pay scheme
Other
Salary
£39,791.63 to £44,249.85 a year
Pro rata for part time employees
Contract
Permanent
Working pattern
Part-time,
Flexible working,
Home or remote working
Reference number
A3466-26-0049
Job locations
28 Kenwood Park Road
Sheffield
South Yorkshire
S7 1NF
United Kingdom
Job description
Job responsibilities
Working collaboratively with our service
teams, taking responsibility for ensuring service operations run effectively
and efficiently and in accordance with defined standards and frameworks.
Resolve issues when they arise quickly
and effectively minimising impact on services.
Be accountable for achieving contractual
KPIs, quality compliance and financial performance.
To work closely with the to contribute
towards the identification of growth opportunities for PCS through researching,
analysing and interpreting the PCS operating environment and make
recommendations for delivering services within and outside of Sheffield.
Be responsible for the day-to-day
implementation, development and maintenance of robust operational and
information systems that support service delivery.
Maintain compliance with Care Quality
Commission regulations where relevant.
Contribute to and deliver effective
tender responses, proposals, reports, presentations to support business growth
and service reporting with the support of the wider PCS Team
Play a key role in turning a successful
bid into an effective service by supporting the operations and compliance leads
in operational aspects of product/service mobilisation.
Work closely with the Clinical lead to
ensure our services are clinically effective and safe; using their expertise to
advise and guide you in decision making.
Contribute to effective tender
responses, proposals, reports, presentations, etc., to support business growth
and service reporting.
Ensure compliments, comments, concerns
and complaints for the directorate are properly logged and manage their flow
through the relevant process. Investigate complaints as directed by the
clinical quality manager.
Implement business continuity
arrangements to ensure PCS responds, in the event of serious/major incident(s),
to demands of the city-wide urgent care system.
Be responsible for drafting and managing
processes and procedures within the directorate, ensuring consistency and
appropriacy.
This is not an exhaustive list of duties
and responsibilities. You may be required to undertake other duties which fall
within the grading of the post, as directed by the line manager.
Disability Confident Employer and Reasonable
Adjustments
PCS is a Disability Confident employer committed to a
supportive and inclusive workplace. We welcome applications from people of all
backgrounds. If you need reasonable adjustments or additional support during
the recruitment process, please let us know when you apply.
Use of Artificial Intelligence in Job Applications
Your application is an opportunity to tell us about
you. We encourage you to use your own words to describe your experience,
achievements, and motivation. Whilst AI tools may be used to help structure or
proofread your application, the content must be an authentic reflection of your
own knowledge and experience with applications that include unedited
AI-generated text such as placeholder wording, prompts or template
instructions, automatically declined.
Job responsibilities
Working collaboratively with our service
teams, taking responsibility for ensuring service operations run effectively
and efficiently and in accordance with defined standards and frameworks.
Resolve issues when they arise quickly
and effectively minimising impact on services.
Be accountable for achieving contractual
KPIs, quality compliance and financial performance.
To work closely with the to contribute
towards the identification of growth opportunities for PCS through researching,
analysing and interpreting the PCS operating environment and make
recommendations for delivering services within and outside of Sheffield.
Be responsible for the day-to-day
implementation, development and maintenance of robust operational and
information systems that support service delivery.
Maintain compliance with Care Quality
Commission regulations where relevant.
Contribute to and deliver effective
tender responses, proposals, reports, presentations to support business growth
and service reporting with the support of the wider PCS Team
Play a key role in turning a successful
bid into an effective service by supporting the operations and compliance leads
in operational aspects of product/service mobilisation.
Work closely with the Clinical lead to
ensure our services are clinically effective and safe; using their expertise to
advise and guide you in decision making.
Contribute to effective tender
responses, proposals, reports, presentations, etc., to support business growth
and service reporting.
Ensure compliments, comments, concerns
and complaints for the directorate are properly logged and manage their flow
through the relevant process. Investigate complaints as directed by the
clinical quality manager.
Implement business continuity
arrangements to ensure PCS responds, in the event of serious/major incident(s),
to demands of the city-wide urgent care system.
Be responsible for drafting and managing
processes and procedures within the directorate, ensuring consistency and
appropriacy.
This is not an exhaustive list of duties
and responsibilities. You may be required to undertake other duties which fall
within the grading of the post, as directed by the line manager.
Disability Confident Employer and Reasonable
Adjustments
PCS is a Disability Confident employer committed to a
supportive and inclusive workplace. We welcome applications from people of all
backgrounds. If you need reasonable adjustments or additional support during
the recruitment process, please let us know when you apply.
Use of Artificial Intelligence in Job Applications
Your application is an opportunity to tell us about
you. We encourage you to use your own words to describe your experience,
achievements, and motivation. Whilst AI tools may be used to help structure or
proofread your application, the content must be an authentic reflection of your
own knowledge and experience with applications that include unedited
AI-generated text such as placeholder wording, prompts or template
instructions, automatically declined.
What you will do
This is a key leadership role, responsible for providing strong operational oversight, supporting our operations team to perform at their best, and ensuring our service providers and sub-contractors deliver against agreed standards, objectives and contractual requirements. You will play an important role in driving continuous improvement, developing high-performing teams and ensuring that operational delivery remains focused on quality, safety and patient experience.
A significant part of this role will be your ability to influence, engage and bring people together. Not everyone you work with will report directly to you, so you will need the confidence and interpersonal skills to build strong relationships, gain commitment and encourage colleagues and partners to work collectively towards shared goals.
Working collaboratively with our service
teams, taking responsibility for ensuring service operations run effectively
and efficiently and in accordance with defined standards and frameworks.
Resolve issues when they arise quickly
and effectively minimising impact on services.
Be accountable for achieving contractual
KPIs, quality compliance and financial performance.
To work closely with the to contribute
towards the identification of growth opportunities for PCS through researching,
analysing and interpreting the PCS operating environment and make
recommendations for delivering services within and outside of Sheffield.
Be responsible for the day-to-day
implementation, development and maintenance of robust operational and
information systems that support service delivery.
Maintain compliance with Care Quality
Commission regulations where relevant.
Contribute to and deliver effective
tender responses, proposals, reports, presentations to support business growth
and service reporting with the support of the wider PCS Team
Play a key role in turning a successful
bid into an effective service by supporting the operations and compliance leads
in operational aspects of product/service mobilisation.
Work closely with the Clinical lead to
ensure our services are clinically effective and safe; using their expertise to
advise and guide you in decision making.
Contribute to effective tender
responses, proposals, reports, presentations, etc., to support business growth
and service reporting.
Ensure compliments, comments, concerns
and complaints for the directorate are properly logged and manage their flow
through the relevant process. Investigate complaints as directed by the
clinical quality manager.
Implement business continuity
arrangements to ensure PCS responds, in the event of serious/major incident(s),
to demands of the city-wide urgent care system.
Be responsible for drafting and managing
processes and procedures within the directorate, ensuring consistency and
appropriacy.
This is not an exhaustive list of duties
and responsibilities. You may be required to undertake other duties which fall
within the grading of the post, as directed by the line manager.
Disability Confident Employer and Reasonable
Adjustments
PCS is a Disability Confident employer committed to a
supportive and inclusive workplace. We welcome applications from people of all
backgrounds. If you need reasonable adjustments or additional support during
the recruitment process, please let us know when you apply.
Use of Artificial Intelligence in Job Applications
Your application is an opportunity to tell us about
you. We encourage you to use your own words to describe your experience,
achievements, and motivation. Whilst AI tools may be used to help structure or
proofread your application, the content must be an authentic reflection of your
own knowledge and experience with applications that include unedited
AI-generated text such as placeholder wording, prompts or template
instructions, automatically declined.
Working collaboratively with our service
teams, taking responsibility for ensuring service operations run effectively
and efficiently and in accordance with defined standards and frameworks.
Resolve issues when they arise quickly
and effectively minimising impact on services.
Be accountable for achieving contractual
KPIs, quality compliance and financial performance.
To work closely with the to contribute
towards the identification of growth opportunities for PCS through researching,
analysing and interpreting the PCS operating environment and make
recommendations for delivering services within and outside of Sheffield.
Be responsible for the day-to-day
implementation, development and maintenance of robust operational and
information systems that support service delivery.
Maintain compliance with Care Quality
Commission regulations where relevant.
Contribute to and deliver effective
tender responses, proposals, reports, presentations to support business growth
and service reporting with the support of the wider PCS Team
Play a key role in turning a successful
bid into an effective service by supporting the operations and compliance leads
in operational aspects of product/service mobilisation.
Work closely with the Clinical lead to
ensure our services are clinically effective and safe; using their expertise to
advise and guide you in decision making.
Contribute to effective tender
responses, proposals, reports, presentations, etc., to support business growth
and service reporting.
Ensure compliments, comments, concerns
and complaints for the directorate are properly logged and manage their flow
through the relevant process. Investigate complaints as directed by the
clinical quality manager.
Implement business continuity
arrangements to ensure PCS responds, in the event of serious/major incident(s),
to demands of the city-wide urgent care system.
Be responsible for drafting and managing
processes and procedures within the directorate, ensuring consistency and
appropriacy.
This is not an exhaustive list of duties
and responsibilities. You may be required to undertake other duties which fall
within the grading of the post, as directed by the line manager.
Disability Confident Employer and Reasonable
Adjustments
PCS is a Disability Confident employer committed to a
supportive and inclusive workplace. We welcome applications from people of all
backgrounds. If you need reasonable adjustments or additional support during
the recruitment process, please let us know when you apply.
Use of Artificial Intelligence in Job Applications
Your application is an opportunity to tell us about
you. We encourage you to use your own words to describe your experience,
achievements, and motivation. Whilst AI tools may be used to help structure or
proofread your application, the content must be an authentic reflection of your
own knowledge and experience with applications that include unedited
AI-generated text such as placeholder wording, prompts or template
instructions, automatically declined.
