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Sheffield Teaching Hospitals NHS Foundation Trust

Pension Officer

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Transparency summary

Fully remote
Salary
£28,392–31,157 per year
Office location
Sheffield, S5 7AU
Contract
Permanent · Full-time
Department
Service Delivery
Industry
Healthcare
Experience level
To be confirmed

Job Description

Job summary
Sheffield Teaching Hospitals NHS Trust has an exciting opportunity for a Pension Officer to join its busy Pay and Employee Services Department which provides a full range of Payroll and Pensions services to both the Trust and to other NHS Organisations, along with managing the Trusts' workforce systems including eRostering and ESR and the Trust's Employee Benefits offerings.

You will be responsible for providing a Pensions service to STH, its Clients and its members, providing members with Pension estimates where required, calculating pensionable pay in line with national terms and conditions and NHS Pension scheme regulations along with processing pension awards for retirees, on the NHS Pensions online portal.

You will ensure data quality in respect of members pensionable pay, contributions and membership is maintained to the highest standard and recorded accurately.

You be able to demonstrate an understanding of NHS Terms and conditions and the NHS Pension Scheme. You will have had experience of working within a busy payroll and pensions department previously.

Customer service is an important part of the role and candidates must have excellent communication skills and be able to demonstrate delivery of effective Customer Service.

You will be required to work under your own initiative by organising and prioritising your own workload and working to strict deadlines. You will work closely as part of a team and will be able to demonstrate strong team working.

Main duties of the job
To work within the Pay and Employee Services Team to ensure the delivery and provision of a comprehensive, cost effective and efficient service to STH and other client organisations.
To assist the Pensions Manager in the administration of all aspects of work relating to the NHS Pension scheme, ensuring that strict confidentiality is maintained in line with GDPR.
Provide information requested by Clients, employees and external organisations, optimising the use of the ESR, Reporting tools and Pensions Online.
Ensure a high level of accurate data quality is maintained and interrogate Payroll and Pensions data to provide this assurance.
Ensure the department is working towards best practice and working procedures within the Pensions Department to ensure we can deliver an efficient and accurate service.
To be responsible for the processing of an allocated workload within strict time and quality restraints whilst ensuring that correct procedures are followed and that statutory and legislative requirements are applied and maintained.

About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Delivering a service to over 40,000 employees to a number of Client's across the NHS, you will work as part of a busy team and will be able to demonstrate strong organisational skills to ensure effective service delivery.

Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year
pa/pro rata for part time staff
Contract
Permanent
Working pattern
Full-time,
Part-time,
Flexible working,
Home or remote working
Reference number
190-1908-DIR-SP-A
Job locations
Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom

Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

What you will do

To work within the Pay and Employee Services Team to ensure the delivery and provision of a comprehensive, cost effective and efficient service to STH and other client organisations.
To assist the Pensions Manager in the administration of all aspects of work relating to the NHS Pension scheme, ensuring that strict confidentiality is maintained in line with GDPR.
Provide information requested by Clients, employees and external organisations, optimising the use of the ESR, Reporting tools and Pensions Online.
Ensure a high level of accurate data quality is maintained and interrogate Payroll and Pensions data to provide this assurance.
Ensure the department is working towards best practice and working procedures within the Pensions Department to ensure we can deliver an efficient and accurate service.
To be responsible for the processing of an allocated workload within strict time and quality restraints whilst ensuring that correct procedures are followed and that statutory and legislative requirements are applied and maintained.

Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

What success looks like

Essential criteria
- 2 A-Levels or equivalent recognisable qualification or equivalent demonstrable experience
- 5 GCSE's (including Maths and English) at Grade A to C (4-9) or equivalent qualification/experience.
- Ability to use Microsoft Office packages including Word and Excel
- Excellent communication skills
- Excellent numeracy and writing skills
- Ability to work under pressure to strict deadlines by planning and prioritising own workload.
- Self-motivation and ability to work under own initiative.
- Positive team player
- Ability to question and learn quickly
- Conscientious
- Strong demonstration of inter-personal skills to be able to deal with difficult / confrontational situations which call for empathy, negotiation skills, tact, diplomacy and verbal reasoning.
- Flexible and adaptable - able to manage competing and changing workloads
- Analytical / interpretive skills to be able to collate and analyse complex data for specific reporting purpose.
- Meticulous
- Experience working in a specialised integrated HR/Payroll/Pensions department
- Knowledge and experience of HMRC regulations in respect of payroll and pensions regulations
- Sound understanding of the Data Protection Act.
- Knowledge of NHS National Terms and Conditions of service
- Knowledge and understanding of the NHS pension scheme

Desirable criteria
- European Computer Driving Licence (ECDL) or demonstrable experience of working with Microsoft Office packages
- CIPP Pensions Certificate or equivalent
- Keyboard skills.
- Experience of working with the national NHS Payroll system ESR (Electronic Staff Record)
- Experience of ESR Connect software
- Experience of working with NHS Pensions Online (POL) system

Benefits

- You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
- Flexible working,

Essential skills
Essential: Communication Essential: Microsoft Excel Essential: Payroll Essential: Written Communication
Mentioned skills
Mentioned: Customer Service Mentioned: Data Quality Mentioned: Organisation Mentioned: Research
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