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Thomas Brown Recruitment

Customer Services Advisor German Speaking - remote working

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Transparency summary

Fully remote
Salary
£25,200 per year
Office location
London, Greater London, England
Contract
Permanent · Full-time
Department
Customer Service
Industry
To be confirmed
Experience level
To be confirmed
Travel expectations
Attend occasional training sessions, conventions, or team meetings (some travel required)

Job Description

Full job description

We are recruiting on behalf of a global health & wellness company for a fluent German-speaking Member Services Advisor to join their growing European customer support team. This is remote-based role supporting members across the DACH region and wider European markets.

If you are a dedicated customer service professional who enjoys helping others and thrives in a multicultural, fast-paced environment, we’d love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, chat, and other channels
  • Assist with member queries, order management, and account troubleshooting
  • Maintain high standards of professionalism, accuracy, and responsiveness
  • Liaise with internal teams to escalate and resolve issues on behalf of customers and leaders
  • Attend occasional training sessions, conventions, or team meetings (some travel required)
  • Support the Member Services Team with additional tasks as needed

Your Profile:

  • Fluent in German and English (written and spoken)
  • Experience in a customer service or call centre role
  • Strong problem-solving skills and a customer-first mindset
  • Comfortable learning new systems and working under pressure
  • Team player with a proactive, positive attitude

Benefits:

  • Competitive salary performance bonus
  • Private health and dental insurance
  • Generous pension scheme
  • E-learning and development opportunities
  • Birthday leave and other internal perks (e.g. staff shop, gym reimbursement)
What you will do

Provide exceptional customer service via phone, email, chat, and other channels
Assist with member queries, order management, and account troubleshooting
Maintain high standards of professionalism, accuracy, and responsiveness
Liaise with internal teams to escalate and resolve issues on behalf of customers and leaders
Attend occasional training sessions, conventions, or team meetings (some travel required)
Support the Member Services Team with additional tasks as needed
Your Profile:
Fluent in German and English (written and spoken)
Experience in a customer service or call centre role
Strong problem-solving skills and a customer-first mindset
Comfortable learning new systems and working under pressure
Team player with a proactive, positive attitude

Benefits

Competitive salary performance bonus
Private health and dental insurance
Generous pension scheme
E-learning and development opportunities
Birthday leave and other internal perks (e.g. staff shop, gym reimbursement)

Mentioned skills
Mentioned: Customer Service Mentioned: Problem Solving Mentioned: Recruitment Mentioned: Training and Development Mentioned: Troubleshooting
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