Job summary
Are you ready to embark on an incredible career opportunity? Are you looking to take the next step and develop your skills? Would you like to have the opportunity to grow and develop your skillset within a friendly team? If so, please read on.
Main duties of the job
We have an exciting opportunity for an Operational Duty & Risk Manager to join our team. You will be responsible for the day-to-day operational oversight of the National Duty Team across NHS Talking Therapies services within VHG, ensuring the safe, effective, and efficient running of the service.
About us
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To find out more about Vita Health Group and the services we provide, please click here: https://www. vitahealthgroup. co. uk/
Details
Date posted
01 September 2026
Pay scheme
Other
Salary
£45,900 to £56,100 a year
Contract
Permanent
Working pattern
Full-time,
Home or remote working
Reference number
VPA6BBA2A3
Job locations
Home based / Remote
EC4Y 8EN
United Kingdom
Job description
Job responsibilities
We have an exciting opportunity for an Operational Duty & Risk Manager to join our team. You will be responsible for the day-to-day operational oversight of the National Duty Team across NHS Talking Therapies services within VHG, ensuring the safe, effective, and efficient running of the service.
The role involves managing daily demand and capacity, supporting staff, coordinating risk management processes, and overseeing operational issues, escalations, and incidents. Another exciting aspect of the role will be leading a service of Interface Leads, Operational Team Managers and Duty and Risk Mental Health Practitioners to ensure patients receive timely, high-quality care.
As a people centred company, we are keen to develop individuals careers where their interests apply. So, if you're looking to enhance your skill sets, progress your career or focus on your personal growth, this is the role for you.
Don't miss out on this amazing chance to join us and embark on a fulfilling role filled with growth and the opportunity to improve peoples day to day lives. If you have these skills and attributes and would like to join us, wed love to hear from you!
Skills and experience:
Essential:
Significant experience working in mental health and/or Talking Therapies
Demonstrable 2 Years experience of effectively managing an operational team
Experience of capacity and demand management
Experience of working at a Senior Management Level
Experience in analysing complex data in relation to service performance
Experience in service development, innovation and growth
Ability to Lead teams to deliver KPIs
Advanced communication skills and ability to communicate complex information
Desirable:
Mental health Professional
Experienced user of IAPTUS system
Commercial experience within a private healthcare setting
Strategic and project management experience
Project management experience
About Us
As part of Spire Healthcare, were proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.
Working here
We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:
Supportive teams and managers
A positive and inclusive culture
Strong well-being and mental health support
Trust, autonomy and flexibility
We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package further details here Careers - Vita Health Group
Equality Diversity & Inclusion
We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:
Disability Confident Leader
Positive action through Ethnicity and Gender Matters initiatives
Employer with Heart and Mindful Employer status
Menopause Friendly accreditation
Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.
If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at recruitment@vhg. co. uk
Additional information
All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.
Your application data is handled securely in accordance to UK GDPR guidelines.
We may close jobs to new applications earlier than original stated closing date.
Job responsibilities
We have an exciting opportunity for an Operational Duty & Risk Manager to join our team. You will be responsible for the day-to-day operational oversight of the National Duty Team across NHS Talking Therapies services within VHG, ensuring the safe, effective, and efficient running of the service.
The role involves managing daily demand and capacity, supporting staff, coordinating risk management processes, and overseeing operational issues, escalations, and incidents. Another exciting aspect of the role will be leading a service of Interface Leads, Operational Team Managers and Duty and Risk Mental Health Practitioners to ensure patients receive timely, high-quality care.
As a people centred company, we are keen to develop individuals careers where their interests apply. So, if you're looking to enhance your skill sets, progress your career or focus on your personal growth, this is the role for you.
Don't miss out on this amazing chance to join us and embark on a fulfilling role filled with growth and the opportunity to improve peoples day to day lives. If you have these skills and attributes and would like to join us, wed love to hear from you!
Skills and experience:
Essential:
Significant experience working in mental health and/or Talking Therapies
Demonstrable 2 Years experience of effectively managing an operational team
Experience of capacity and demand management
Experience of working at a Senior Management Level
Experience in analysing complex data in relation to service performance
Experience in service development, innovation and growth
Ability to Lead teams to deliver KPIs
Advanced communication skills and ability to communicate complex information
Desirable:
Mental health Professional
Experienced user of IAPTUS system
Commercial experience within a private healthcare setting
Strategic and project management experience
Project management experience
About Us
As part of Spire Healthcare, were proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.
Working here
We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:
Supportive teams and managers
A positive and inclusive culture
Strong well-being and mental health support
Trust, autonomy and flexibility
We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package further details here Careers - Vita Health Group
Equality Diversity & Inclusion
We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:
Disability Confident Leader
Positive action through Ethnicity and Gender Matters initiatives
Employer with Heart and Mindful Employer status
Menopause Friendly accreditation
Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.
If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at recruitment@vhg. co. uk
What you will do
We have an exciting opportunity for an Operational Duty & Risk Manager to join our team. You will be responsible for the day-to-day operational oversight of the National Duty Team across NHS Talking Therapies services within VHG, ensuring the safe, effective, and efficient running of the service.
We have an exciting opportunity for an Operational Duty & Risk Manager to join our team. You will be responsible for the day-to-day operational oversight of the National Duty Team across NHS Talking Therapies services within VHG, ensuring the safe, effective, and efficient running of the service.
The role involves managing daily demand and capacity, supporting staff, coordinating risk management processes, and overseeing operational issues, escalations, and incidents. Another exciting aspect of the role will be leading a service of Interface Leads, Operational Team Managers and Duty and Risk Mental Health Practitioners to ensure patients receive timely, high-quality care.
As a people centred company, we are keen to develop individuals careers where their interests apply. So, if you're looking to enhance your skill sets, progress your career or focus on your personal growth, this is the role for you.
Don't miss out on this amazing chance to join us and embark on a fulfilling role filled with growth and the opportunity to improve peoples day to day lives. If you have these skills and attributes and would like to join us, wed love to hear from you!
Skills and experience:
Essential:
Significant experience working in mental health and/or Talking Therapies
Demonstrable 2 Years experience of effectively managing an operational team
Experience of capacity and demand management
Experience of working at a Senior Management Level
Experience in analysing complex data in relation to service performance
Experience in service development, innovation and growth
Ability to Lead teams to deliver KPIs
Advanced communication skills and ability to communicate complex information
Desirable:
Mental health Professional
Experienced user of IAPTUS system
Commercial experience within a private healthcare setting
Strategic and project management experience
Project management experience
We have an exciting opportunity for an Operational Duty & Risk Manager to join our team. You will be responsible for the day-to-day operational oversight of the National Duty Team across NHS Talking Therapies services within VHG, ensuring the safe, effective, and efficient running of the service.
The role involves managing daily demand and capacity, supporting staff, coordinating risk management processes, and overseeing operational issues, escalations, and incidents. Another exciting aspect of the role will be leading a service of Interface Leads, Operational Team Managers and Duty and Risk Mental Health Practitioners to ensure patients receive timely, high-quality care.
As a people centred company, we are keen to develop individuals careers where their interests apply. So, if you're looking to enhance your skill sets, progress your career or focus on your personal growth, this is the role for you.
Don't miss out on this amazing chance to join us and embark on a fulfilling role filled with growth and the opportunity to improve peoples day to day lives. If you have these skills and attributes and would like to join us, wed love to hear from you!
Skills and experience:
Essential:
Significant experience working in mental health and/or Talking Therapies
Demonstrable 2 Years experience of effectively managing an operational team
Experience of capacity and demand management
Experience of working at a Senior Management Level
Experience in analysing complex data in relation to service performance
Experience in service development, innovation and growth
Ability to Lead teams to deliver KPIs
Advanced communication skills and ability to communicate complex information
Desirable:
Mental health Professional
Experienced user of IAPTUS system
Commercial experience within a private healthcare setting
Strategic and project management experience
Project management experience
