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East of England Ambulance Service

Remote Clinical Advisor (Validator) - Agile Working

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Transparency summary

Fully remote
Salary
£39,959–48,117 per year
Office location
Remote Working, CM1 7WS
Contract
Permanent · Full-time
Department
Clinical Services
Industry
Healthcare
Experience level
To be confirmed

Job Description

Job summary
Embrace Agile Working

We are seeking ambitious, proactive, and forward-thinking Paramedics and Nurses (Adult ) to join our Clinical Assessment Service (CAS). In today's dynamic healthcare landscape, flexibility is key. We are excited to offer agile working options, allowing you to balance your personal and professional life effectively.

This vacancy is not open to current CAS staff as a separate pathway exists internally.

As an Agile Clinical Advisor (Validator), you will be a vital part of our team supporting our Emergency Operations Centres (EOCs). The role intercepts lower acuity and appropriate 999 calls to provide advice and arrange for appropriate care pathways. Our aim is to reduce ambulance demand and Emergency Department admissions safely. You will be an integral part of our team in developing a multi-disciplinary approach to 999 services.

We will offer a variety of contract types including full or part-time positions and remote working

We are looking for full or part time permanent staff ideally to work on our core Rotas. We require a minimum of 18.75hrs per week.

There is a minimum initial training period of 3 weeks, which must be completed on a full-time basis on site at either Norwich, Chelmsford or Bedford. Accommodation can be provided .

Main duties of the job
Main Responsibilities:

Clinical accountability for patients calling 999.
Work as an autonomous practitioner to provide high quality complex clinical triage.
Provide appropriate emergency response or referral to an alternative care pathway safely using knowledge, skills, critical thinking, and professional judgement supported by clinical assessment software.
Collaborate with a multi-disciplinary team to reduce ambulance demand and A&E admissions.
Maintain high standards of clinical triage.
Collaborate with external agencies to achieve successful outcomes.

Essential Criteria:

2 years post-registration experience in a clinical environment
Experience in A&E, Medical, or Primary Care settings
Experience of undertaking clinical triage at first point of contact with healthcare services in Accident and Emergency or Urgent Care Setting autonomously
Demonstrable experience in telephone triage
Previous experience in making autonomous clinical decisions.
Able to deal effectively with highly distressed callers
High level of IT and telephony proficiency
Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment.
Demonstrable commitment to continual professional development
Recognise the importance of audit, evaluation, and Clinical Governance

About us
NHS Pension: Secure your financial future with our comprehensive NHS pension plan.

Initial Remote Induction & in-room mentoring: Get started seamlessly with our agile training program.
Training and Development Opportunities: We invest in your growth and offer pathways for advancing your career.
Flexible Contracts: Choose from full-time or part-time, with agile working

Make a Difference, Join Us! It is time for change.......

Details
Date posted
13 October 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year
per annum + Incentives
Contract
Permanent
Working pattern
Full-time,
Part-time,
Home or remote working
Reference number
247-EOC-CAV-R-C-1026
Job locations
Remote Working
Remote Working
CM1 7WS
United Kingdom

Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

What you will do

Main Responsibilities:

Clinical accountability for patients calling 999.
Work as an autonomous practitioner to provide high quality complex clinical triage.
Provide appropriate emergency response or referral to an alternative care pathway safely using knowledge, skills, critical thinking, and professional judgement supported by clinical assessment software.
Collaborate with a multi-disciplinary team to reduce ambulance demand and A&E admissions.
Maintain high standards of clinical triage.
Collaborate with external agencies to achieve successful outcomes.

Essential Criteria:

2 years post-registration experience in a clinical environment
Experience in A&E, Medical, or Primary Care settings
Experience of undertaking clinical triage at first point of contact with healthcare services in Accident and Emergency or Urgent Care Setting autonomously
Demonstrable experience in telephone triage
Previous experience in making autonomous clinical decisions.
Able to deal effectively with highly distressed callers
High level of IT and telephony proficiency
Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment.
Demonstrable commitment to continual professional development
Recognise the importance of audit, evaluation, and Clinical Governance

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

What success looks like

Essential criteria
- A Bachelor's Degree (or equivalent) in Nursing or Paramedic Science.
- Experienced HCPC Registered Paramedic who has completed the NQP pathway, OR NMC Registered Nurse post Pre-Hospital Practitioner pathway.
- Experience of A & E, Medical or Primary Care setting.
- Previous experience of telephone triage.
- Communicate highly complex, sensitive information requiring empathy, reassurance; barriers to understanding.
- Able to make clinical judgements from information, evaluate alternative courses of action.
- Ability to work as part of a multidisciplinary team.
- Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment.
- Motivated towards further professional development, innovation and change.
- High level of IT and telephony dexterity, effective keyboard skills.

Desirable criteria
- Present or significant post-registration experience in a clinical environment.

Benefits

- NHS Pension: Secure your financial future with our comprehensive NHS pension plan.
- Initial Remote Induction & in-room mentoring: Get started seamlessly with our agile training program.
- Training and Development Opportunities: We invest in your growth and offer pathways for advancing your career.

Essential skills
Essential: Critical Thinking
Mentioned skills
Mentioned: Clinical Governance Mentioned: Clinical Triage Mentioned: Patient Assessment Mentioned: Patient Triage Mentioned: Telephone Triage Mentioned: Training and Development
About the company

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