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East London NHS Foundation Trust

Remote Psychological Wellbeing Practitioner - Triage

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Transparency summary

Fully remote
Salary
£32,073–39,043 per year
Office location
Bedford, Eastern, England
Contract
Permanent · Full-time
Department
Clinical Services
Industry
Healthcare
Experience level
To be confirmed

Job Description

Job summary
ELFT Digital Therapy (EDT) is seeking to appoint a remote-working psychological Wellbeing Practitioner to support with online triage / assessment.

Work from home, or anywhere in the UK, by taking advantage of this brand-new opportunity to join EDT, an innovative and forward-looking completely remote IAPT service, within the NHS, which places emphasis on staff wellbeing and development.

This post would be an ideal opportunity for anyone looking to gain experience of working in an IAPT environment and in gaining more experience of working in a mental health setting.

This is a chance to work flexibly, within the service hours of 8am - 8pm Mon-Thurs, and 9am - 5pm Friday, to deliver online and telephone triages and working completely remotely in supporting the work of the three community IAPT services in the East London NHS Foundation Trust (ELFT) which has been rated "Outstanding" by Care Quality Commission (CQC) and is committed to ensuring a healthy work/life balance and a positive working environment.

In-house supervision and line-management, bespoke CPD, the full resources of NHS IAPT and the support of an enthusiastic, engaged and inclusive team are just some of the benefits of joining EDT. This is an extraordinary opportunity to join a unique NHS service at ground-level and to help to shape its future, while gaining or retaining all the benefits of working for the NHS.

Main duties of the job
Although the post is offered as remote-working, the service provides regular contact in the form of online video groups and 1-2-1 meetings/'huddles' to encourage interaction within a highly supportive and caring team. We have a monthly service online meeting where everyone comes together to receive updates on issues concerning all.

EDT is looking to recruit an experienced and enthusiastic Psychological Wellbeing Practitioner to support service users in accessing ELFT IAPT talking therapies services. The post holder will work completely remotely completing automated online triage assessments as well as over the telephone. The successful candidate must have an awareness of common mental health presentations as well as an understanding of the stepped care model within IAPT primary care talking therapy services. Good computer literacy, excellent time management alongside a friendly telephone manner are essential requirements of this role.

EDT also delivers a range of psycho-educational and low-intensity therapeutic interventions remotely via video, telephone and typed text-based sessions, following NICE guidance, ensuring the highest quality care for our patients and supporting therapist development through excellent supervision, line-management and bespoke CPD. Our posts are formulated to allow for development of clinical expertise in appropriate clinical areas.

About us
EDT is an NHS remote IAPT service utilising the most effective features of the IAPT model, delivered via digital media, to support the work of the ELFT community IAPT services and more widely. Using familiar interfaces such as IAPTUS and Microsoft Teams, we provide high-quality therapeutic interventions to patients across London and the Home Counties.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Details
Date posted
02 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year
per annum
Contract
Permanent
Working pattern
Full-time,
Part-time,
Flexible working,
Home or remote working
Reference number
363-SSLB8307861
Job locations
Union Street Clinic
5 Union Street
Bedford
MK40 2SF
United Kingdom

Job description
Job responsibilities
The post-holder will work with people with different cultural backgrounds and ages, using interpreters when necessary. This vacancy is offered on a permanent basis, with the expectation that all clinical staff offer one late online evening clinic per week (12pm until 8pm).
We are looking for a committed, enthusiastic Psychological Wellbeing Practitioner - someone willing to contribute to the service and embrace different and modern ways of working. This post offers opportunities to work with a range of professionals from different therapeutic backgrounds and to be part of an evolving, integrated team.
EDT also delivers a range of psycho-educational and low-intensity therapeutic interventions remotely via video, telephone and typed text-based sessions, following NICE guidance, ensuring the highest quality care for our patients and supporting therapist development through excellent supervision, line-management and bespoke CPD. Our posts are formulated to allow for development of clinical expertise in appropriate clinical areas.
The post-holder will work with people with different cultural backgrounds and ages, using interpreters when necessary. This vacancy is offered on a permanent basis, with the expectation that all clinical staff offer one late online evening clinic per week (12pm until 8pm).
We are looking for a committed, enthusiastic Psychological Wellbeing Practitioner - someone willing to contribute to the service and embrace different and modern ways of working. This post offers opportunities to work with a range of professionals from different therapeutic backgrounds and to be part of an evolving, integrated team.

Job responsibilities
The post-holder will work with people with different cultural backgrounds and ages, using interpreters when necessary. This vacancy is offered on a permanent basis, with the expectation that all clinical staff offer one late online evening clinic per week (12pm until 8pm).

We are looking for a committed, enthusiastic Psychological Wellbeing Practitioner - someone willing to contribute to the service and embrace different and modern ways of working. This post offers opportunities to work with a range of professionals from different therapeutic backgrounds and to be part of an evolving, integrated team.

EDT also delivers a range of psycho-educational and low-intensity therapeutic interventions remotely via video, telephone and typed text-based sessions, following NICE guidance, ensuring the highest quality care for our patients and supporting therapist development through excellent supervision, line-management and bespoke CPD. Our posts are formulated to allow for development of clinical expertise in appropriate clinical areas.

What you will do

Although the post is offered as remote-working, the service provides regular contact in the form of online video groups and 1-2-1 meetings/'huddles' to encourage interaction within a highly supportive and caring team. We have a monthly service online meeting where everyone comes together to receive updates on issues concerning all.

EDT is looking to recruit an experienced and enthusiastic Psychological Wellbeing Practitioner to support service users in accessing ELFT IAPT talking therapies services. The post holder will work completely remotely completing automated online triage assessments as well as over the telephone. The successful candidate must have an awareness of common mental health presentations as well as an understanding of the stepped care model within IAPT primary care talking therapy services. Good computer literacy, excellent time management alongside a friendly telephone manner are essential requirements of this role.

EDT also delivers a range of psycho-educational and low-intensity therapeutic interventions remotely via video, telephone and typed text-based sessions, following NICE guidance, ensuring the highest quality care for our patients and supporting therapist development through excellent supervision, line-management and bespoke CPD. Our posts are formulated to allow for development of clinical expertise in appropriate clinical areas.

The post-holder will work with people with different cultural backgrounds and ages, using interpreters when necessary. This vacancy is offered on a permanent basis, with the expectation that all clinical staff offer one late online evening clinic per week (12pm until 8pm).
We are looking for a committed, enthusiastic Psychological Wellbeing Practitioner - someone willing to contribute to the service and embrace different and modern ways of working. This post offers opportunities to work with a range of professionals from different therapeutic backgrounds and to be part of an evolving, integrated team.
EDT also delivers a range of psycho-educational and low-intensity therapeutic interventions remotely via video, telephone and typed text-based sessions, following NICE guidance, ensuring the highest quality care for our patients and supporting therapist development through excellent supervision, line-management and bespoke CPD. Our posts are formulated to allow for development of clinical expertise in appropriate clinical areas.
The post-holder will work with people with different cultural backgrounds and ages, using interpreters when necessary. This vacancy is offered on a permanent basis, with the expectation that all clinical staff offer one late online evening clinic per week (12pm until 8pm).
We are looking for a committed, enthusiastic Psychological Wellbeing Practitioner - someone willing to contribute to the service and embrace different and modern ways of working. This post offers opportunities to work with a range of professionals from different therapeutic backgrounds and to be part of an evolving, integrated team.

The post-holder will work with people with different cultural backgrounds and ages, using interpreters when necessary. This vacancy is offered on a permanent basis, with the expectation that all clinical staff offer one late online evening clinic per week (12pm until 8pm).

We are looking for a committed, enthusiastic Psychological Wellbeing Practitioner - someone willing to contribute to the service and embrace different and modern ways of working. This post offers opportunities to work with a range of professionals from different therapeutic backgrounds and to be part of an evolving, integrated team.

EDT also delivers a range of psycho-educational and low-intensity therapeutic interventions remotely via video, telephone and typed text-based sessions, following NICE guidance, ensuring the highest quality care for our patients and supporting therapist development through excellent supervision, line-management and bespoke CPD. Our posts are formulated to allow for development of clinical expertise in appropriate clinical areas.

What success looks like

Essential criteria
- Post Graduate qualification in Primary Care Mental Health work, Or IAPT PWP Training or equivalent
- Worked with people who have had mental health difficulties specifically anxiety and depression
- Worked in a setting where there was a need to liaise with other agencies and services
- Assessment - Has received training (either formal or through experience) resulting in the ability to carry out agreed assessments which are conducted within service protocols
- Intervention Planning - has received training (either formal or through experience) so that appropriate interventions can be planned with the service user
- Risk Assessment has received training to carry out risk assessments and develop risk management plans
- Low intensity interventions: has training and hands on clinical experience to a level where Cognitive and Behavioural interventions and approaches can be implemented for an evidence based agreed range of difficulties
- Ability to carry out assessment as outlined in the job description
- Able to elicit information from a client surrounding a wide range of potential difficulties that may be causing difficulty for the service user
- Able to use computers for data entry, seeking information and communication purposes
- Able to carry out Low intensity interventions
- Able to keep clear concise records of interventions
- Familiarity with and able to use the stepped care model
- Possess a knowledge base related to an evidence based psychological therapy related to this post e. g., low intensity Cognitive and Behavioural interventions
- Knowledge of anxiety and depression
- Possess an understanding of the main medications used and their side effects in the treatment of anxiety and depression
- Understands the concept of stepped care and how it relates to the care of people experiencing common MH problems
- Understanding of the Improving Access to Psychological Therapies agenda

Desirable criteria
- BABCP Accreditation as a PWP

Benefits

- Flexible working,

Essential skills
Essential: Anxiety and Depression Essential: Cognitive Behavioural Therapy Essential: Communication Essential: Computer Literacy Essential: Data Entry Essential: Information Gathering Essential: Inter-agency Collaboration Essential: Intervention Planning Essential: Low-intensity Psychological Interventions Essential: Mental Health Essential: Patient Assessment Essential: Record Keeping Essential: Risk Assessment Essential: Risk Management Essential: Stepped Care
Mentioned skills
Mentioned: Cross-cultural Communication Mentioned: IAPTUS Mentioned: Line Management Mentioned: Microsoft Teams Mentioned: Online Assessment Mentioned: Telephone Communication Mentioned: Telephone Triage Mentioned: Time Management Mentioned: Working with Interpreters
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