Travel expectations: Expected to travel to customer sites for service reviews, workshops and stakeholder meetings when required
Transparency summary
Salary minimum
£75,000
Salary maximum
£85,000
Salary negotiable
No
Contract type
Permanent
Working hours
Full-time
Expected weekly hours
Not stated
Remote arrangement
Fully remote
Office location
Bristol, City of Bristol, South West, England
Department
Service Delivery
Industry
Government and Public Sector
Experience level
Manager
Last verified
29 Jul 2026
Travel expectations
Expected to travel to customer sites for service reviews, workshops and stakeholder meetings when required
Job Description
Service Delivery Manager
Permanent
Location: UK - Remote
Salary: £75,000 - £85,000 (+ benefits)
Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management
We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services to large public sector customers.
This is a customer-facing role where you'll take ownership of a portfolio of managed service contracts, ensuring services are delivered against agreed SLAs while building strong relationships with customers and internal delivery teams.
Although the role is home-based, you'll be expected to travel to customer sites for service reviews, workshops and stakeholder meetings when required.
Due to the nature of the work valid SC Clearance is required.
What you'll be doing
Managing a portfolio of IT managed service customers.
Acting as the primary point of contact for service delivery and customer engagement.
Leading regular service reviews and reporting against SLA and KPI performance.
Managing service risks, issues and escalations.
Supporting the transition of new services into business-as-usual.
Working closely with technical delivery teams, suppliers and stakeholders to ensure successful service delivery.
Monitoring financial performance, forecasting and supporting renewals and service enhancements.
Identifying opportunities for continual service improvement.
What we're looking for
Experience managing IT managed services within an IT Service Provider or Consultancy environment.
Strong customer relationship management experience.
Experience managing service performance against SLAs and KPIs.
Knowledge of ITIL service management principles.
Experience producing service reports and leading customer service review meetings.
Strong organisational, planning and stakeholder management skills.
Commercial awareness, including renewals, forecasting or service financials.
Desirable
Active SC Clearance.
ITIL Foundation (or higher).
Experience working within Central Government.
Experience working alongside cloud-based managed services (Azure or AWS environments).
Experience transitioning services into live support.
What you will do
What you'll be doing
Managing a portfolio of IT managed service customers.
Acting as the primary point of contact for service delivery and customer engagement.
Leading regular service reviews and reporting against SLA and KPI performance.
Managing service risks, issues and escalations.
Supporting the transition of new services into business-as-usual.
Working closely with technical delivery teams, suppliers and stakeholders to ensure successful service delivery.
Monitoring financial performance, forecasting and supporting renewals and service enhancements.
Identifying opportunities for continual service improvement.
Essential skills
Essential: Customer Relationship Management
Essential: ITIL
Essential: SC Clearance
Essential: Service Delivery
Essential: Service Level Management
Essential: Stakeholder Management
Desirable skills
Desirable: Amazon Web Services
Desirable: Microsoft Azure
Mentioned skills
Mentioned: Recruitment
About the company
Home & Hybrid shows the working arrangement and verification date before candidates apply to Data Careers.
Search skill match
No search skills were passed to this job page.
Candidate sentiment
Verified job-seeker accounts can vote once in each category and change their vote later.
Scores appear only after 5 verified candidates have responded in that category.
Sign in with a verified job-seeker account to vote.
East of England Community Health and Care NHS Trust
Norwich, Norfolk, Eastern, England
£57,528–64,750 per year
Permanent · Part-time
Verified 28 Jul 2026
Fully remote
Salary published
Healthcare
Service Delivery
The Service Lead for the Norfolk and Waveney Post-COVID Assessment Service provides strategic, operational, and clinical leadership for a multidisciplinary team delivering specialist assessment and intervention for patients experiencing Post-COVID Syndrome (Long Covid). Responsible for service development, performance, governance, workforce management, and budget oversight, the post holder works across organisational boundaries to ensure high-quality, patient-centred care and effective resource
Essential: Attention to Detail
Essential: Communication
Essential: Computer Literacy
Essential: Leadership
Essential: Organisation
Essential: Recruitment
Northampton, West Northamptonshire, East Midlands, England
£35,000–45,000 per year
Permanent · Full-time
Verified 25 Jul 2026
Fully remote
Salary published
Government and Public Sector
Technical Support
Our client a leading provider of Audio Visual, Unified Communications, and collaboration technology solutions, supporting clients across corporate, education, public sector, and commercial environments. Due to continued growth, are seeking a skilled and customer-focused AV Field Engineer to join their technical delivery team.
Remote UK
£104,000–117,000 per year
Freelance or contractor · Full-time
Verified 27 Jul 2026
Fully remote
Salary published
Government and Public Sector
Business Analysis
Business Analyst Business Analyst (GDS) 6-month contract Remote Working Outside IR35 Market Rates (c£425 per day) The Opportunity: Our client is supporting a major UK Government Department on a strategically important Discovery programme to shape the future of its Case and Incident Management capability. The Discovery will examine how the organisation manages cases, incidents, contacts, alerts, information flows and coordinated responses across routine operations and major incidents.
Essential: Business Analysis
Essential: Business Process Mapping
Essential: Communication
Essential: Operational Planning
Essential: SFIA Level 5
Desirable: Case Management
Posted 26 Jul 2026 · Freelance or contractor · Full-time
London, Greater London, England
£57,528–64,750 per year
Fixed-term contract · Full-time
Verified 24 Jul 2026
Fully remote
Salary published
Software and Technology
Testing and Quality Engineering
Quality Assurance and Testing is an important part of the delivery of digital systems within the HRA. We have a team of skilled test professionals who...
Essential: Azure DevOps
Essential: C++
Essential: Communication
Essential: Cucumber
Essential: DevOps
Essential: GitHub
